SERVICE PARTS OPERATIONS PERSONNAL LISTING
SUBJECT: SATURN SERVICE PARTS OPERATIONS PERSONNEL LISTING
OBJECTIVES: The purpose of this bulletin is to provide an updated listing of Saturn Service Parts Operations Personnel and their telephone numbers.
Please feel free to contact any of these team members should you require assistance.
This bulletin supersedes Parts and Accessories Bulletin: 93-PA-04, SSPO Personnel Listing Bulletin.
OVERVIEW: The attached listing of SSPO team members is organized by area of responsibility.
Contact the Saturn Service Parts Assistance Center at 1-800-828-2112, prompt 2 for questions regarding:
o Order Status
o Material Retum Authorizations
o Claim Processing
o Parts Availability
o Inventory Control
o Retailer Replenishment
o Special Customer Orders (ESCOs, SCOs)
Contact the EDS Customer Support Center at 1-800-7Saturn for questions regarding:
o Proposed Software Release Information, prompt 1
o Software or Hardware issues relating to BUSINESSLINE XL or SALESLINE XL, prompt 2
o Software or Hardware issues relating to SRS PARTS or SERVICELINE XL, prompt 3
o Satellite Communications, Order Management, OfficeVision on the Host, or problems accessing EDSNET, prompt 5
o Forms, prompt 6
o Emergency or Disaster/System Inoperable, prompt 7
o Saturn PARTS Imager Support, prompt 8
SATURN SERVICE PARTS OPERATIONS
AREA OF RESPONSIBILITY NAME PHONE#
SSPO Team Leader Rick McManama 615-486-7648 SSPO UAW Advisor Earl Alligood 615-486-5886 SSPO Warehouse and Distribution Jerry Wallace 615-486-5882 Team Leader
ASSISTANCE CENTER 1-800-828-2112 Prompt 2
CUSTOMER SUPPORT TEAMS
CENTRAL TEAM
Area Parts Specialist Tom Patrick 810-827-8042 Parts Support Analyst Team Leader Meriwether Eisenhard 615-486-7651 Parts Support Analyst Walt Mays Parts Support Analyst Dave Pygott Parts Support Analyst Donna Woodard Stocking Policies John Edwards 615-489-4002 Transportation Representative Theresa Sharp 615-486-6305 Material Returns Representative Eric Trail 615-486-6856 Shipping Representative Matt Smith 615-486-6849
EAST TEAM
Area Parts Specialist Russ Jones 610-651-2218 Parts Support Analyst Team Leader Lisa Campbell 615-486-7647 Parts Support Analyst Amy Brock Parts Support Analyst Lisa Leone Parts Support Analyst Dave Sehlke Stocking Policies Julie Cohan 615-486-7644 Transportation Representative Irene Lynn 615-486-5868 Material Returns Representative Terry Lounds 615-486-6363 Shipping Representative Walena Anderson 615-486-5887
SOUTH TEAM
Area Parts Specialist Rick Severson 615-486-7666 Parts Support Analyst Team Leader Greg Stout 615-486-7642 Parts Support Analyst Andrea Budnik Parts Support Analyst Rhonda Rippy Stocking Policies Tammy Tisher 615-486-7635 Transportation Representative Richard Wilkes 615-486-5205 Material Returns Representative Kennan Drake 615-486-6856 Shipping Representative Craig Freeman 615-486-5833
WEST TEAM
Area Parts Specialist Doug Marshall 916-641-4881 Parts Support Analyst Team Leader Sheila Ewing 615-486-7677 Parts Support Analyst Steve Andersen Parts Support Analyst Theresa Flynn Parts Support Analyst Doug High Stocking Policies Tammy Tisher 615-486-7635 Transportation Representative Dale Kinnard 615-486-5877 Material Returns Representative Gawen Murriel 615-486-6493 Shipping Representative Chuck Borsavage 615-486-5220
RETAIL SUPPORT
Retail Operations Support Craig Barr 615-486-6092 Team Leader Parts Assistance Center Kim Taylor-White 615-486-7614 Team Leader Retail Support Coordinator Jana Slatton 615-486-7955 (bin labels) Area Parts Specialist Team Leader Ann Campbell 615-486-5281 Retail Training and Lori Brewer 615-486-7936 Communications Team Leader Retail Communications Coordinator Lisa Hisscock 615-486-7907 (Nuts and Bolts, Bulletins, Daily Status Messages) Product, Pricing, Promotion John Hohman 615-489-4047 Packaging Control Ken Teran 615-486-5879
SYSTEMS SUPPORT
SRS Parts Product Analyst (EDS) Janet Hart 615-486-7923 SRS Parts Systems Analyst (SSPO) Ted Anders 615-486-5234
PARTS AND ILLUSTRATIONS CATALOG ----------------------- Catalog Issues Jackie Reid 810-528-4577 Glenn Knight 810-528-4673
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
