For 1990-2009 cars

# 'CUSTOMER COMPLAINT NOT DUPLICATED' LABOR OPER. NUMBER

#### ATTENTION:

Service Manager

#### Subject: "CUSTOMER COMPLAINT NOT DUPLICATED" LABOR OPERATION NUMBERS

On June 10, 1993, Pontiac mailed to all dealers a letter announcing the "Customer Complaint Not Duplicated" labor operations. These operations are intended to be used only when the customer's complaint can not be duplicated. Please refer to the June 10, 1993 Dealer Letter for specific guidelines and usage.

The labor operation numbers are attached. (The $100.00 deductible does not apply to a customer complaint not duplicated operations for 1989, 1990 and 1991 vehicles.

"CUSTOMER COMPLAINT NOT DUPLICATED" LABOR OPERATION NUMBERS

OPER. VEHICLE SERIES OPERATION DESCRIPTION NO. A F H N T U W --------------------------------------------------------------------------

#### NOTE: Actual time from .1 to .5 hrs. spent to perform the diagnosis is to be entered as "Labor Hours" for the following operations.

BODY B9995 ST ST ST ST ST ST ST

TRIM C9995 ST ST ST ST ST ST ST

HEATER-AIR CONDITIONING D9995 ST ST ST ST ST ST ST

STEERING/SUSPENSION E9995 ST ST ST ST ST ST ST

AXLE F9995 ST ST ST ST ST ST ST

BRAKES H9995 ST ST ST ST ST ST ST

ALL ENGINE (INC: ENGINE COOLING. J9995 ST ST ST ST ST ST ST ENGINE ELECTRICAL. ENGINE FUEL. AND ENGINE EMISSIONS)

ALL TRANSMISSIONS (MANUAL AND K9995 ST ST ST ST ST ST ST AUTOMATIC)

FUEL AND EXHAUST L9995 ST ST ST ST ST ST ST

ELECRICAL N9995 ST ST ST ST ST ST ST ACCESSORIES R9995 ST ST ST ST ST ST ST

#### GUIDELINES FOR USE OF THESE LABOR OPERATION NUMBERS

o "Customer Complaint Not Duplicated" labor operation numbers should only be used in conjunction with a complaint originating from a customer.

o Labor operation number usage must be reviewed and approved by the Service Manager at your dealership and so noted on the repair order prior to submission of the claim.

o "Customer Complaint Not Duplicated" labor operation numbers should not be used in conjunction with a same group repair labor operation number on the same repair order.

o Technicians should ONLY use "Customer Complaint Not Duplicated" labor operation numbers if they are properly trained in the specific area being diagnosed.

o Pays . 1 to .5 of an hour based on actual time (clock time). Actual time required should be submitted in regular labor hours column.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.