For 1990-2009 cars

# OBTAINING TECHNICAL ASSISTANCE (I/M 240 REPAIRS)

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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#### SUBJECT: INFORMATION ON OBTAINING TECHNICAL ASSISTANCE FOR VEHICLES REQUIRING I/M 240 REPAIRS

#### MODELS: 1995 AND PRIOR PASSENGER CARS AND TRUCKS

THIS BULLETIN IS BEING REVISED TO DELETE THE TECHNICAL ASSISTANCE PHONE NUMBERS AND TO REVISE THE TEXT. ********************************************************************

TO BETTER SUPPORT DEALER TECHNICIANS INVOLVED WITH REPAIRING VEHICLES WHICH HAVE FAILED I/M 240 EMISSIONS TESTS, ALL DIVISIONAL TECHNICAL ASSISTANCE STAFFS WILL ACCEPT CALLS FROM ANY GENERAL MOTORS DEALERSHIP ATTEMPTING TO REPAIR ANY OF THAT DIVISION'S PRODUCTS. SPECIFICALLY, TECHNICAL ASSISTANCE ENGINEERS WILL NOW ASSIST GM DEALER TECHNICIANS WITH EMISSIONS REPAIRS ON ANY OF THEIR DIVISION'S PRODUCTS, REGARDLESS OF WHETHER THE SERVICING DEALERSHIP'S SALES AND SERVICE AGREEMENT COVERS THAT PRODUCT. THIS WILL OPTIMIZE TECHNICAL SUPPORT FOR ANY GM TECHNICIAN ATTEMPTING TO PERFORM EMISSIONS RELATED REPAIRS ON A GM PRODUCT.

THIS EXTENSION OF TECHNICAL ASSISTANCE SUPPORT DOES NOT ALTER CORPORATE WARRANTY POLICY. SUBMISSION OF CLAIMS FOR WARRANTY REIMBURSEMENT IS ALLOWED ONLY BY DEALERSHIPS SELLING THAT VEHICLE BRAND.

THIS POLICY CHANGE IS EFFECTIVE IMMEDIATELY, BUT PERTAINS TO I/M 240 EMISSIONS SYSTEM REPAIRS ONLY. PLEASE CONTINUE TO USE YOUR RESPECTIVE DIVISIONAL CENTERS FOR ALL OTHER REPAIRS. ALL TECHNICAL ASSISTANCE PHONE NUMBERS ARE LISTED IN THE GENERAL MOTORS SERVICE POLICIES AND PROCEDURES MANUAL (SECTION 5.3).

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1994 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.