CAMPAIGN: CRANKSHAFT PULLEY BOLT BREAKS- INSTALL SERV. KIT. Pontiac T1000 1983

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# CAMPAIGN: CRANKSHAFT PULLEY BOLT BREAKS- INSTALL SERV. KIT

#### MODEL AND YEAR 1981-1984 PONTIAC T1000 MODELS EQUIPPED WITH 1.6L GASOLINE ENGINE AND BOTH POWER STEERING AND AIR CONDITIONING

#### TO: ALL PONTIAC DEALERS

To avoid a potential for the crankshaft pulley bolt to fracture on 1981-84 Pontiac T1000 models equipped with a 1.6L gasoline engine, air conditioning and power steering, the crankshaft pulley attachment on these models will be replaced. A fracture of the crankshaft pulley bolt may allow the accessory drive pulley to separate from the crankshaft causing a loss of engine power and power steering assist.

In addition, General Motors is offering reimbursement for owner incurred repair expense due to a previous pulley bolt fracture on these same models. Eligibility for reimbursement is described in this bulletin.

#### VEHICLES INVOLVED

Involved are all 1981-1984 Pontiac T1000 models equipped with 1.6L gasoline engine and both power steering and air conditioning built within the following parameters:

#### MODEL YEAR PLANT FROM THROUGH ---------- ----- ---- ------- 1981 Lakewood SOP EOP Wilmington SOP EOP 1982 Lakewood SOP EOP Wilmington SOP EOP 1983 Lakewood One Vehicle/ DA200001 Wilmington SOP EOP 1984 Lakewood SOP EOP Wilmington SOP EOP

Involved vehicles have been identified by Vehicle Identification Number computer listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

#### OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Pontiac Division (see copy of Owner Letter included with this bulletin).

#### DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction as been made before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.

#### PARTS INFORMATION

Parts required to complete this modification are to be obtained from General Motors Service Parts Operation (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a C.I.O. order with no special instruction code, but on an advise code (2).

PART QUANTITY NUMBER PER VEHICLE DESCRIPTION ------ ----------- ----------- 10068524 1 Crankshaft Pulley Attachment Service Kit Kit contains: 1 - Washer-Spring - P/N 10068525 1 - Spacer-Wedge - P/N 10068526 1 - Instruction Sheet - P/N 10068527 1 - Bolt (CR/SH Pulley) - P/N 14076332

#### SERVICE PROCEDURE

1. Disconnect negative battery cable.

2. Loosen accessory drive belts.

3. Remove crankshaft pulley bolt, washer and pulley.

4. Inspect and clean area on end of crankshaft and inside of sprocket.

5. Insert wedge spacer (3) with sharp edge towards crankshaft (see illustration).

6. Insert spring washer (2) (see illustration) so that outer edge (large end) contacts wedge spacer (small end [convex side] will contact pulley). A dab of grease may be used to retain spring washer (2) prior to pulley installation.

7. Install pulley, washer and new crankshaft pulley bolt (1) provided.

INSURE THAT LOCATING PINS ARE ENGAGED WITH CRANKSHAFT PULLEY PRIOR T TORQUING CRANKSHAFT PULLEY BOLT.

8. Torque crankshaft pulley bolt to 95 N.M (70 lb.ft.) while holding crankshaft (flywheel).

9. Reassemble accessory belts and tension to specification.

#### Accessory Belt tension:

New Belts Used Belts Generator 140 lbs. (623 N) 75 lbs. (334 N) A/C Compressor 160 lbs. (712 N) 80 lbs. (356 N) Power Steering 140 lbs. (623 N) 75 lbs. (334 N)

10. Reconnect negative battery cable.

11. Install Campaign Identification Label according to following instructions.

#### CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Campaign labels are available on stationery order as Form 7901-709).

#### CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

Other* Failure Labor Labor Labor Sublet Operation Code Operation Hours Hours Item --------- ---- ---------- ----- ----- ---- Install Crankshaft 96 V3830 .6 .1 xxxxxx Pulley Attachment Kit

Owner Reimbursement 96 V3831 xxxx .1 Put Expense for Previous Repairs in Net Items

*In addition dealerships will receive 0.1 hours credit for dealer adminis- trative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Parts required are to be listed in your warranty claim in the normal manner. Parts will be credited by dealer net plus 30% dealer handling allowance.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claims must contain all information required and should list the labor operation as outlined.

#### REIMBURSEMENT

Current and past owners of 1981-84 Pontiac T1000 models equipped with a 1.6L gasoline engine, air conditioning and power steering are eligible for reimbursement for unreimbursed repair expense due to a previous crankshaft pulley bolt fracture, regardless of the age or mileage of the car at the time of the occurrence.

To obtain reimbursement, eligible owners must submit claims to an authorized Pontiac dealer for vehicles involved in this campaign no later than March 1, 1988. Claims must be supported by documentation that reasonably: (1) discloses repair or towing costs that were incurred for a crankshaft pulley bolt fracture, (2) identifies the entity or person who performed the repairs or towing, (3) identifies the date(s) of such repair or towing and (4) discloses the amount of unreimbursed repair or towing expense paid by the owner. Original receipts are preferred, but in this instance will not be required by General Motors.

Claims for customer reimbursement on previously paid repairs are to be sub- mitted according to the Claim Information instructions. Use the special "Owner Reimbursement" labor operation listed under the Claim Information section. All expenses concerning previous repairs and towing must be listed in the net items column of the warranty claim. Documented unreimbursed towing expense up to $25.00 per occurrence will be reimbursed. In the event a claim for reimbursement is rejected, the owner may submit the claim to General Motors voluntary mediation/arbitration program administered by the Better Business Bureau.

#### RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid. Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.

Dear Pontiac Owner:

General Motors has detemined that the crankshaft pulley bolt may fracture on some 1981-1984 Pontiac T1000 models equipped with a 1.6L gasoline engine, air conditioning, and power steering, causing the accessory drive pulley to separate from the crankshaft. This letter is sent to notify you to take your T1000 to an authorized Pontiac dealer for preventative service at General Motors' expense and to advise you of the availability of reimbursement by General Motors in the event your car has experienced a pulley bolt fracture.

If this pulley separates from the crankshaft, you may hear an under-hood noise much like a rock contacting the underside of the car. You will continue to have full manual steering control if this condition occurs, but the power assist to the steering will be lost. It is also likely your engine power will be lost as if your car had run out of gas. To prevent a pulley separation from occurring on your vehicle, General Motors is prepared to have authorized Pontiac dealers take preventative action at no charge to you. We encourage you to have this service performed regardless of whether your vehicle has previously experienced a pulley bolt fracture.

Instructions for this service have been sent to your Pontiac dealer. Please contact your dealer to arrange a service date. The labor time necessary to make this modification to your, vehicle is approximately forty (40) minutes. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.

If your T1000 has previously experienced a pulley bolt fracture, and you paid for all or part of the repairs, you should request reimbursement through your Pontiac dealer. When doing so, you should present the dealer with documenta- tion which,reasonably confirms the amount of unreimbursed repair expense due to a pulley bolt fracture, the date of the repair, and the person or entity performing the repair. Documented unreimbursed towing expenses up to $25.00 per occurrence will also be reimbursed. All requests for reimbursement must be presented to the dealer on or before March 1, 1988.

The enclosed owner reply card identifies your vehicle. Presentation of this card to our dealer will assist in making the necessary repairs in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid owner reply card and returning it to us.

We are sorry for this inconvenience. This action has been taken, however, because of General Motors' desire to assure proper performance of your car and in the interest of customer satisfaction.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.