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SMU - Rear Seat Entertainment System (DVD) Diagnostics and Service Procedure

Subject:Service Manual Update -- Rear Seat Entertainment System (DVD) Diagnostics and Service Procedures

Models:2004 Saturn VUE Vehicles with Rear Seat Entertainment System (RPO U32)

Attention: Fixed Operations Manager and Technician


Purpose

The purpose of this bulletin is to inform Saturn technicians about new diagnostic and service procedures for 2004 Saturn VUE vehicles equipped with the rear seat entertainment system (RPO U32). This information was not included in the printed version of the 2004 Saturn VUE Service Manual, Vol. 2.

This Service Manual update bulletin includes the following information:

    • Video System Schematics
    • Entertainment Component Views
    • Connector End Views
    • Video Entertainment System Description and Operation
    • Symptoms -- Entertainment
       - Video Entertainment System Troubleshooting Hints
       - Video Entertainment System Inoperative
       - Video Entertainment System Wireless Headphones Inoperative
       - Video Display is Poor or Blank
       - Video Entertainment System Remote Control Inoperative
       - Auxiliary Video Display is Poor or Blank
    • Overhead Console - Video Entertainment System (VES) Replacement
    • Radio Setup
    • Claim Information

Please obtain all copies of the 2004 Saturn VUE Service Manual, Vol. 2 in your retail facility. Insert a copy of this bulletin into the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2.

The SI website will be updated immediately and future Service Stall System SI CD releases will include this and other Service Manual updates.

Video System Schematics

(SI Document ID# 1331464)


Object Number: 1531178  Size: LF

Entertainment Component Views

(SI Document ID# 1336553)

Radio System Components


Object Number: 933541  Size: MF
(1)Speaker - RF
(2)Radio Antenna Lead
(3)Speaker - RF (Tweeter - w/UW6/WBM)
(4)Radio
(5)Speaker - RR
(6)Amplifier (WBM w/US8/US9/U32)
(7)Subwoofer (WBM w/US8/US9/U32)
(8)Body Harness
(9)Speaker - LR
(10)Speaker - LF (Tweeter - w/UW6/WBM)
(11)Speaker - LF
(12)I/P Harness

Video System Components (w/U32)


Object Number: 1336544  Size: MF
(1)Auxiliary Jack Switch Board Connector (Part of the Video Display)
(2)Video Display (16 BK)
(3)Video Display Console
(4)Radio C3 (16 BK)

Entertainment Connector End Views

(SI Document ID# 1273658)

Radio C3 (w/U32)


Object Number: 1277256  Size: CH

Connector Part Information

    • 175966-2
    • 16-Way M Multi-Lock (BK)

Pin

Wire Color

Circuit No.

Function

1

L-BU

5826

Audio Signal - Left

2

WH

5828

Audio Signal - Right

3

BARE

514

Drain Wire

4

GY

5334

Video Signal (+)

5

BK/WH

151

Ground

6

PK

2060

Video Detection Signal

7

GY

605

5-Volt Reference

8

OG

2140

Battery Positive Voltage

9

BN/WH

2506

Audio Return Signal

10

BARE

701

Drain Wire

11

BARE

5818

Drain Wire

12

WH/BK

5335

Video Signal (-)

13

GN

6791

Video Control Signal

14

D-BU

6792

Radio to Video Display Serial Data

15

D-BU/WH

6793

Video Display to Radio Serial Data

16

OG

2140

Battery Positive Voltage

Video Display (w/U32)


Object Number: 1333229  Size: CH

Connector Part Information

    • XADRP-16V
    • 16-Way F Multi-Lock (BK)

Pin

Wire Color

Circuit No.

Function

1

L-BU

5826

Audio Signal - Left

2

WH

5828

Audio Signal - Right

3

BARE

514

Drain Wire

4

YE/BK

5334

Video Signal (+)

5

BK/WH

151

Ground

6

PK

2060

Auxiliary Detection Signal

7

GY

605

5-Volt Reference

8

OG

2140

Battery Positive Voltage

9

BN/WH

2506

Audio Common

10

BARE

701

Drain Wire

11

BARE

5818

Drain Wire

12

WH/BK

5335

Video Signal (-)

13

YE/RD

920

Auxiliary Control Signal

14

D-GN

910

Display Data Signal

15

OG

911

Display Data Output

16

OG

2140

Battery Positive Voltage

Video Entertainment System Description and Operation

(SI Document ID# 1511645)

DVD Player

On this vehicle the DVD player is integral to the radio, which uses the same slot-loading single disc player for audio CDs and MP3 CDs. The DVD player is designed to be compatible with digital video discs (DVD) authorized for use in the United States and Canada (Region Code 1). Regular audio compact discs (CD) can also be played by the DVD Player. Home-recorded CDs (CD-R) or home-recorded DVDs may not play in this player.

Auxiliary input jacks are provided to connect video and audio from other devices. For example, video games or cameras can be connected to use the video display and headphone audio. Or, a portable CD or digital media player can be connected to the audio inputs to use the wireless headphones.

The DVD player sends the video signal to the roof console for video display. Video sound is output to the vehicle speakers and the roof console for headphone sound.

The DVD player can be controlled by the remote control. Remote control commands are transmitted by infrared (IR) signal to the roof console IR transceiver. The roof console IR transceiver sends the IR signal to the DVD player through the wire harness.

Power and grounds for the roof mounted DVD screen come from the radio.

Roof Console

The roof console houses the video display screen, infrared (IR) transceiver and video/audio electronics. Video signals from the DVD player are processed and displayed on the video display screen. Audio from the DVD player is converted to infrared (IR) output signal to the headphones. Only DVD player audio is available through the IR headphones.

IR signals from the remote control are sent by the roof console IR transceiver to the DVD player through the wire harness.

The video display screen activates when either a DVD is inserted or selected as the source from the radio head/DVD player; or when an auxiliary device is connected.

Power and ground to the roof console is provided by the DVD player through the wire harness.

AUX Devices

The roof console has RCA-style jacks for connecting auxiliary devices. The jacks are color coded. The yellow jack is for video signals, and the red and white connectors are for right and left audio, respectively. The radio/DVD player utilizes a microswitch in the red jack to detect the connection of an auxiliary device, which will cause the radio to turn on the display screen. In order for an auxiliary device to work, an audio cable must be connected to the red jack (either the red cable or mono sound cable). If a DVD is inserted into the player, AUX devices will not work.

The audio from an auxiliary device will only be played over the wireless headphones, not the vehicle speakers.

OnStar®

If the vehicle is also equipped with OnStar®, DVD audio will be interrupted during an OnStar® call. During an OnStar® call, the mute line is low, ground, and the radio switches to play the OnStar® audio to the vehicle speakers. In OnStar® AUX mode, the radio displays PHONE and the fade is fixed at full-front, balance control is fixed at center, and the tone control is fixed at a pre-set equalization. Volume level can be adjusted as needed or desired.

Headphones

The wireless headphones receive audio from infrared (IR) signals sent by the roof console IR transceiver. The headphones only receive audio from the DVD player or an auxiliary device.

Strong sunlight may interfere with the IR signal and headphone sound operation.

Remote Control

The remote control sends infrared (IR) signals to the roof console IR transceiver. These command signals are converted and sent to the DVD player through the wire harness.

Parental Control

Parental control will pause DVD playback, mute the audio, and display "Parental Control On" with an otherwise blank display screen when turned on. The driver may press the RSE button on the radio/DVD player to initiate or cancel parental control.

Symptoms -- Entertainment

(SI Document ID# 1273403)

Important: Review the system operation in order to familiarize yourself with the system functions. Refer to Radio/Audio System Description and Operation in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1273595).

Visual/Physical Inspection

    • Inspect for aftermarket devices which could affect the operation of the radio/audio system. Refer to Checking Aftermarket Accessories in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 816776).
    • Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.

Intermittent Conditions

Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

Symptom List

Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:

    • Video Entertainment System Troubleshooting Hints
    • Video Entertainment System Inoperative
    • Video Entertainment System Wireless Headphone Inoperative
    • Video Display is Poor or Blank
    • Video Entertainment System Remote Control Inoperative
    • Auxiliary Video Display is Poor or Blank

Video Entertainment System Troubleshooting Hints

(SI Document ID# 1511696)

Schematic Reference: Video System Schematics

    • Many conditions that affect video system operation may be corrected without removing the radio or the video entertainment overhead console from the vehicle. Make sure to understand all features of system operation before beginning the diagnosis of the system. Verify the condition and follow the diagnostic procedures in order to isolate and correct the condition.
    • Be sure the vehicle battery is fully charged before beginning video system diagnosis.
    • If there is no DVD playing from the DVD player, or auxiliary input, the video display backlighting turns off.
    • If there are concerns with DVD headphone audio or display video signal quality, check the drain wires and shielding for the audio and video circuits.

Video Entertainment System Inoperative

(SI Document ID# 1520353)

Diagnostic System Check - Entertainment System

Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1273598).

Video Entertainment System Inoperative

Important: The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

Schematic Reference: Video System Schematics

    • Ground circuit open.
        Test ground circuit for an open. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).
    • Battery positive circuit open.
        Test battery positive circuit system voltage. If voltage is not present, check battery positive circuits for an open. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If no open is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1304231).
    • 5 volt reference circuit open or shorted to ground.
        Test 5 volt reference circuit for 5 volts. If voltage is not present, check circuit for an open or short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If no open is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1304231).
    • DVD Head to Display Serial Data circuit open or shorted to battery positive.
        At the overhead display connector, check for varying DC voltage on the DVD Head to Display Serial Data circuit. If no varying DC voltage is found, check for an open or a short to battery positive. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If no open or short to battery positive is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1304231).
    • Display to DVD Head Serial Data circuit shorted to battery positive or ground.
        Check the Display to DVD Head Serial Data circuit for a short to battery positive or ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If no open or short to battery positive is found, replace the overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1339664).

Video Entertainment System Wireless Headphones Inoperative

(SI Document ID# 1511693)

Diagnostic System Check - Entertainment System

Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1273598).

Video Entertainment System Wireless Headphone Inoperative

Schematic Reference: Video System Schematics

Important: The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

  1. Headphone audio adjusted all the way down.
  2. Adjust the affected headphone audio to an audible level.

  3. Headphone battery drained.
  4. Install new batteries in the affected wireless headphone.

  5. No audio output from the radio.
  6. Test for any AC voltage between the left or right audio signal circuits and the audio return signal circuit at the overhead console connector. If no AC voltage is present, check for opens, shorts to battery positive, or shorts to ground on audio output circuits from the radio. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If there is no AC voltage, and no opens or shorts are found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1304231).

  7. Overhead console faulty.
  8. Replace overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1339664).

Video Display is Poor or Blank

(SI Document ID# 1520354)

Diagnostic System Check - Entertainment System

Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1273598).

Video Display is Poor or Blank

Important: The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

Schematic Reference: Video System Schematics

    • Video positive circuit open, shorted to battery positive, or shorted to ground
        Test the Video (+) circuit for an open, short to battery positive, or a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).
    • Video (-) circuit open or shorted to battery positive.
        Test the Video (-) circuit for an open or a short to battery positive. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).
    • Auxiliary Control circuit open or shorted to ground.
        Test the Auxiliary Control circuit for an open or a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).
    • DVD Head to Display Serial Data circuit shorted to ground
        At the overhead display connector, check for varying DC voltage on the DVD Head to Display Serial Data circuit. If no varying DC voltage is found, check for a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If no short to ground is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1304231).
    • Display to DVD Head Serial Data circuit open.
        Check the Display to DVD Head Serial Data circuit for an open. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940). If no open is found, replace the overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1339664).

Video Entertainment System Remote Control Inoperative

(SI Document ID# 1511699)

Diagnostic System Check - Entertainment System

Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1273598).

Video Entertainment System Remote Control Inoperative

Schematic Reference: Video System Schematics

Important: The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

  1. Remote battery drained.
  2. Install new batteries in the remote.

  3. Bus data from Display circuit shorted to ground.
  4. Test the Bus Data from Display circuit from the radio for a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

  5. Overhead console faulty.
  6. Replace overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1339664).

Auxiliary Video Display is Poor or Blank

(SI Document ID# 1520356)

Diagnostic System Check - Entertainment System

Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1273598).

Schematic Reference: Video System Schematics

Auxiliary Video Display is Poor or Blank

Important: The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).

    • Auxiliary Detect Signal circuit open, shorted to ground, or shorted to battery positive.
        Test Auxiliary Detect signal circuit for resistance to ground with key in off position. With no auxiliary device connected to red RCA input jack, resistance to ground should be 270k ohms. With auxiliary device connected to red RCA input jack, resistance to ground should be 50k ohms. If resistance values are not correct, check for open, short to battery positive, or short to ground on auxiliary detect signal circuit. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).
    • Auxiliary Control Signal circuit open or shorted to battery positive.
        Test the Auxiliary Control circuit from the radio for an open or a short to battery positive. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 897940).
    • Overhead console faulty.
        Test Auxiliary Detect signal circuit for resistance to ground with key in off position. With no auxiliary device connected to red RCA input jack, resistance to ground should be 270k ohms. With auxiliary device connected to red RCA input jack, resistance to ground should be 50k ohms. If resistance values are not correct, check for open, short to battery positive, or short to ground on auxiliary detect signal circuit. Replace overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1339664).
    • Radio faulty.
        Replace radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID# 1304231).

Overhead Console -- VES Replacement

(SI Document ID# 1339664)

Removal Procedure


    Object Number: 1338890  Size: SH
  1. Flip down the display screen and remove the fasteners.

  2. Object Number: 1338891  Size: SH
  3. Pull down on the rear of the console to disengage the retaining clips.

  4. Object Number: 1338894  Size: SH
  5. Disconnect the electrical connections.

  6. Object Number: 1338906  Size: SH
  7. Remove the retaining tab from the slot and remove the console from the vehicle.

Installation Procedure


    Object Number: 1338906  Size: SH
  1. Install the console and slide the retaining tab into the slot.

  2. Object Number: 1338894  Size: SH
  3. Connect the electrical connectors.

  4. Object Number: 1338891  Size: SH
  5. Push up on the rear of the console to engage the retaining clips.

  6. Object Number: 1338890  Size: SH

    Notice: Use the correct fastener in the correct location. Replacement fasteners must be the correct part number for that application. Fasteners requiring replacement or fasteners requiring the use of thread locking compound or sealant are identified in the service procedure. Do not use paints, lubricants, or corrosion inhibitors on fasteners or fastener joint surfaces unless specified. These coatings affect fastener torque and joint clamping force and may damage the fastener. Use the correct tightening sequence and specifications when installing fasteners in order to avoid damage to parts and systems.

  7. Install the fasteners and fold up the display screen.
  8. Tighten
    Tighten the fasteners to 2 N·m (18 lb in).

Radio Setup

(SI Document ID# 1273445)

Important: After replacing the U32 (DVD) radio, perform both the radio setup and reprogram vehicle identification number (VIN) under the Special Functions menu in the scan tool. For US8 and US9 radios, only the radio setup needs to be performed after radio replacement.

Complete the following procedure, using a scan tool, in order to properly set up communication:

  1. At the Main Menu screen, select: Diagnostics.
  2. At the Vehicle Identification screen, select the following options:
  3. • Model Year
    • Saturn
    • Model
  4. At the System Selection Menu screen, select: Body.
  5. At the Body screen, select: Radio.
  6. At the Radio screen, select: Special Functions.
  7. At the Special Functions screen, select: Radio Setup.
  8. At the Radio Setup screen, press ENTER. The following screen will set up a new or existing radio.
  9. Select the proper amplifier setting for the radio:
  10. • VUE
    • VUE with amplifier
  11. Verify the setting is correct in Data Display/System Configuration/EQ Setting.
  12. Press EXIT on the scan tool and cycle the ignition.

Important: The radio set up will configure the radio amplifier and internal equalization settings.

Without following the setup procedure, the radio will display a calibrate message (CALIBRATE), and the sound quality and volume may be degraded.

Claim Information

To receive credit for these repairs during the warranty coverage period, submit a claim through the Saturn Dealer System for any of the following:

Labor Operation

Description

R5520

Video Cassette/DVD Player - Replace

R5540

Console, Rear Overhead - Replace

R5570

Accessories - Replace (Includes Remote Control, Headphones)