Now that you're the owner of a new Saturn, you also have membership in Saturn's round-the-clock, year-round Roadside Assistance Program. It's one of the most comprehensive owner satisfaction programs in the industry -- an important added benefit of Saturn ownership. And it's complimentary for the full term of your new vehicle limited warranty. This section tells you how the Roadside Assistance Program works to make your ownership experience as pleasant as possible when you encounter one of life's little surprises.

Even quality design and engineering can't prevent you from occasional problems -- like getting snowed in or locked out, a flat tire or a dead battery. But with Roadside Assistance, if something happens, wherever you are in Canada or the United States, help is just one toll-free phone call away. 24 hours a day. Every single day of the year. Even on holidays.

One 24-hour Roadside Assistance Hotline is all you need to remember: 1-800-268-6800.

Calling the hotline will connect you with a trained Roadside Assistance Advisor at our 24-hour Roadside Assistance Centre.

Here is what your Advisor will need to know.

Having the correct information at hand will help us serve you promptly. Your Roadside Assistance Advisor can then determine the most appropriate assistance for your situation.

A call to Roadside Assistance will provide authorized service for emergency towing, lockout, flat tire change, jump start or emergency fuel. We cover the cost of the service call on a "signature and drive away" basis, however any cost for parts and labour for non-warranty repairs are the responsibility of the driver.

If your vehicle becomes disabled for any reason, including an accident, call Roadside Assistance. Our 24-hour computerized national network will provide complimentary towing to the nearest authorized retailer to a maximum of $100.00. If there is no authorized Saturn retailer within 50 kilometres, our Roadside Advisor may provide alternative arrangements. For security reasons, towing service will not be provided for unattended vehicles.

If you're locked out, Roadside Assistance will help get you back in your vehicle and back on the road. If you can't gain access to or start your vehicle due to a lost or broken key, or keys locked in the vehicle, Roadside Assistance will dispatch assistance or arrange to have your vehicle taken to the nearest authorized retailer.

In all these situations maximum coverage is $100.00. An original receipt is required.

To ensure security, the driver must present the vehicle registration and personal ID before lockout service is provided.

Flat tire? If you can supply an inflated spare in good condition. Roadside Assistance will send someone to change it for you.

Dead battery? Whatever the reason, a call to Roadside Assistance ensures that someone is on hand to give a friendly boost.

Miles from anywhere and out of gas? We'll arrive with enough to get you on your way (approximately 10 litres). Both service and gas are complimentary. Service to provide diesel fuel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.

The service call is on us, however if we cannot provide timely assistance (due to extreme weather conditions or some other reason), your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100.00, upon submission of the original receipt to Roadside service.

Upon request, Roadside Assistance will send you detailed, computer-personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in the North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800.

We'll make every attempt to send your personalized trip routing as quickly as possible, but it's best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year.

In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500.00 CDN for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired.

Pre-authorization, original detailed receipts and a copy of the repair order are required.

Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.

Roadside Assistance coverage is for the vehicle operator, regardless of ownership*, and is in effect for the duration of the New Vehicle Warranty.

The Roadside Assistance Centre reserves the right to limit services or reimbursements to an owner or driver when in the advisor's judgement the claims become excessive in frequency or type of occurrence.

Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated off-road, fines, impound towing caused by a violation of local, municipal, Provincial or Federal law, and mounting, dismounting or changing of snow tires, chains or other traction devices.

* Roadside Assistance coverage applies to light trucks (1500 through 3500 series) and passenger vehicles sold in Canada. A person driving this vehicle without the consent of the owner is not eligible for coverage.

General Motors of Canada Limited
Roadside Assistance
P.O. Box 2000
Welland, Ontario L3B 5S3