Caution: Road test a vehicle under safe conditions and while obeying all traffic laws. Do not attempt any maneuvers that could jeopardize vehicle control. Failure to adhere to these precautions could lead to serious personal injury and vehicle damage.

Did you review the Diagnostic Starting Point - Vibration Diagnosis?

Go to Step 2

Go to Diagnostic Starting Point - Vibration Diagnosis and Correction

Visually inspect the tire and wheel assemblies, steering components and suspension components for any possible faults.

Are the tire and wheel assemblies, steering components and suspension components in good working condition?

Go to Step 4

Go to Step 3

Important: Do NOT operate the vehicle until the faults are corrected.

Correct the faults with the tire and wheel assemblies, steering components, and/or the suspension components before proceeding .

Did you correct the faults with the tire and wheel assemblies, steering components, and/or the suspension components?

Go to Step 4

Go to Step 2

4

1. Obtain the drive axle final drive ratio.
2. If the J 38792-VS , Vibrate Software, IS available, obtain the transmission gear ratios.
3. If the J 38792-VS is NOT available, take note of the tire size on each axle, then calculate the tire rotational speed for each size tire used and calculate the propeller shaft rotational speed, if equipped. Refer to Component Rotational Speed Calculation .

Did you obtain the powertrain ratios for use with the J 38792-VS , or calculate the component rotational speeds, if J 38792-VS is NOT available?

Go to Step 5

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1. Install a scan tool.
2. With the scan tool, bring up the Powertrain Control Module data list and select Engine Speed.

Is the scan tool operating properly?

Go to Step 6

Go to Scan Tool Does Not Communicate with Class 2 Device in Data Link Communications

Using the J 38792-A , Electronic Vibration Analyzer (EVA) 2 is the preferred method for gathering necessary vibration frequency data.

If the J 38792-A is not available, the necessary vibration frequency data will have to be obtained based on symptoms observed during testing. Review Symptoms - Vibration Diagnosis and Correction to become familiar with the possible frequency ranges. Review Symptoms - Vibration Diagnosis and Correction, as necessary throughout the remainder of diagnostics.

Is the J 38792-A available for use?

Go to Step 7

Go to Step 8

Install the J 38792-A .

Is the J 38792-A operating properly?

Go to Step 8

Go to Electronic Vibration Analyzer (EVA) Description and Operation

Did the customer concern indicate that the vibration occurs ONLY while the vehicle is standing still?

Go to Vibration Analysis - Engine

Go to Step 9

9

1. Install the J 38792-A sensor, if available, to the component identified by the customer as most respondent to the vibration. If no component was identified, install the J 38792-A sensor, if available, to the steering column. You may have to move the sensor to other locations later.
2. Select a smooth, level road and slowly accelerate the vehicle up to highway speed.
3. Observe the vehicle for disturbances that match the customer's description and note the following conditions:

•	The vehicle speed

•	The engine RPM

•	The transmission gear range and the specific gear

•	The vibration frequency reading, if detected by the J 38792-A

•	The feel and/or sound of the disturbance

4. If the vibration seems to excite a particular component of the vehicle more than the steering column, then move the J 38792-A sensor, if available, onto that component and repeat steps 2 and 3.

Were you able to duplicate the customer's concern?

Go to Step 10

Go to Vibration Diagnostic Aids

10

1. Accelerate the vehicle to a speed higher than the speed at which the disturbance occurs.

Important: If the vehicle is equipped with an automatic transmission, let the vehicle coast to a stop before shifting back into gear.

2. Shift the vehicle into NEUTRAL and allow the vehicle to coast down through the disturbance range.

Does the disturbance still occur while coasting-down in NEUTRAL?

Go to Step 12

Go to Step 11

11

1. Select a smooth, level road and slowly accelerate the vehicle up to the speed at which the disturbance occurs.
2. Decelerate and safely downshift by one gear range.
3. Operate the vehicle at the same VEHICLE SPEED at which the disturbance occurs.

Does the same disturbance still occur while going the same vehicle speed in a lower gear range?

Go to Vibration Analysis - Hub and/or Axle Input

Go to Vibration Analysis - Engine

If the J 38792-A is not available, refer to Symptoms - Vibration Diagnosis and Correction .

Did the J 38792-A detect a dominant frequency?

Go to Step 13

Go to Symptoms - Vibration Diagnosis and Correction

1. If the J 38792-VS IS available, use the drive axle final drive ratio, the specific transmission gear ratio, and the engine RPM to make a comparison to the dominant frequency reading recorded.
2. If the J 38792-VS is NOT available, compare the dominant frequency reading recorded to the component rotational data which you calculated previously.

Does the frequency data clearly fall within the tire/wheel parameters ONLY?

Go to Vibration Analysis - Tire and Wheel

Go to Step 14

Is the vehicle equipped with all-wheel drive?

Go to Vibration Analysis - Hub and/or Axle Input

Go to Symptoms - Vibration Diagnosis and Correction