SATURN SERVICE PARTS OPERATION MATERIAL RETURN

DATE: APRIL, 1996 -----------

SUBJECT: SATURN SERVICE PARTS OPERATIONS MATERIAL RETURN AND FIELD SCRAP PROGRAMS ----------------------------------------

This bulletin reflects changes made to the Material Return and Field Scrap programs and supersedes Parts and Accessories Bulletins 94-PA-07 and 92-PA-07 which should both be discarded.

OVERVIEW: The Material Return and Field Scrap programs allow retail facilities to send back or scrap approved materials for credit. Saturn Service Parts Operations has modified some elements of the material return and field scrap procedures. Guidelines and codes for processing material returns and field scrap are explained in this bulletin. To help identify the content of this bulletin, it is organized into the following sections:

Part I: Definitions Part II: Material Return Processing and Guidelines Part III: Material Return Violations Part IV: Field Scrap Processing and Guidelines Part V: Codes and Definitions Part VI: Shipping Guidelines Part VII: Credit Processing Part VIII: System Processing Part IX: Reports

OBJECTIVE: The purpose of this bulletin is to provide retail facilities with guidelines and procedures for processing material return and field scrap transactions to help ensure accurate, timely resolution.

PART I DEFINITIONS -----------

MATERIAL RETURN DEFINITION:

A material return is a request initiated by a retail facility or Saturn to return material to the SSPO Warehouse. Each material return has an associated code to indicate the type of return. Valid return codes and their descriptions are listed in Part V of this bulletin. Material Return credit is based on PSA (Parts Support Analyst) investigation and approval (for retail facility initiated returns) and on warehouse receipt of the returned material and corresponding ASN (Advanced Shipping Notice).

FIELD SCRAP DEFINITION:

A field scrap is a request initiated by Satum to scrap material in the field rather than returning it to SSPO. This is requested when freight costs to return a part exceed the current value of that part to Saturn. Field Scrap credit is based on warehouse receipt of a completed disposal affidavit and the corresponding ASN.

Material Return and Field Scrap Authorizations are communicated and processed almost identically. Differences in processing and paperwork are described in this bulletin.

PART II MATERIAL RETURN PROCESSING AND GUIDELINES ------------------------------------------

Note: Examples of documents and reports referred to in this section are included in Part IX of this bulletin.

MATERIAL RETURN PROCESSING:

1. When Saturn transmits a Material Return Authorization, for either a retail facility-initiated or Saturn initiated request, the following occur:

* A Material Return Authorization Picking Ticket automatically prints on the Parts Department communication printer.

* A Customer Order is electronically created for the parts authorized for return.

* The parts and quantities authorized for material return are placed into Work In Process (WIP) on the Part Number Inquiry screen.

* The Material Return Communication Report prints on the Parts Department communication printer. This report prints when a material return is approved or disapproved.

2. Print the Customer Order Invoice to sell the parts to Saturn. This initiates the following steps:

* A Packing Slip is automatically printed with the ASN number identified on it.

* The ASN is automatically transmitted to Saturn.

* The on-hand quantity of the parts to be returned is reduced from the retail facility's inventory.

* An accounting transaction occurs which credits the Parts and Accessories account and debits the Receivable/Payable account defined in Parts Customization for Claim/Material Returns.

3. Hand write the ASN number on the Customer Order Invoice for future cross-referencing and credit verification. The Saturn Credit Invoice will reference the ASN number as well as the Customer Order Invoice number.

4. Properly package and ship the material return according to the guidelines explained in Part VI of this bulletin.

MATERIAL RETURN GUIDELINES:

* Material Return parts must be new, unused, saleable, and in the original Saturn packaging. Definitions:

- New/Unused: Parts must not have been installed on the vehicle.

- Saleable: Parts and parts packaging must not be crushed or defaced in any way. Defacing includes any unauthorized writing/painting on the parts or parts packaging.

- Original Saturn Packaging: Parts must be returned in the same Saturn package as received. If original packaging includes inserts, pads, cushions, etc., the parts must be returned with the same assembled packaging.

* Items NOT eligible for Return IF OPENED: The following parts are not eligible to be returned if they are opened due to safety and liability concerns.

1. SIR (Supplemental Inflatable Restraints) Components A. Module - Inflatable Restraint Steering Wheel B. Module - Inflatable Restraint Diagnostic Energy Reservoir C. Module - Inflatable Restraint Resistor

2. Electronic Items: A. Electronic Control Modules (ECM) B. Powertrain Control Modules (PCM) C. Electric Brake Control Modules D. Cruise Control Modules/Kits

3. Radios (except Cuffent Model Year Base Take-Out Units, which may be returned)

* It is recommended that the full quantity specified on ALL material return requests is returned. A retail facility may use its own discretion in certain situations (e.g., a retail facility may want to retain a maintenance part or new part which was authorized for return through obsolescence protection if a future demand is anticipated). It is mandatory to return the full quantity for the following codes:

- 007 Part Disposed

- 012 Obsolescence Engineering

- 099 Other

* If the retail facility's inventory exceeds the quantity authorized, the facility should contact its PSA to resolve. Exception: Obsolescence - 006 (create an additional request for the remaining inventory using the same reason code).

* A Saturn part may be relabeled only when instructed to do so by SSPO (e.g., request for stock inspection reveals incorrect part labeling). To ensure a part remains in saleable condition, the following guidelines must be adhered to when relabeling a part:

- write the part number directly on the original Saturn part number label, or - write the part number directly on the Saturn Warehouse Picking Ticket.

Note: Failure to properly relabel a part may render it unsaleable. SSPO reserves the right to return the part to the retail facility without issuing credit.

* All Saturn Retailer System (SRS) Parts processing for material returns must be completed within 30 days of authorization. Daily reminders are communicated via the Material Returns Reminder Report which provides a "complete by" date and prints during the daily parts cutoff. If the transaction is not completed by this date, the authorization is deleted from the system and an expired ASN is sent to Saturn.

NOTE: If a Material Return ASN expires before the transaction is completed, a new Material Return Authorization must be created. There is no way to issue credit on an expired ASN. Therefore, DO NOT ship material associated with an expired ASN back to the SSPO warehouse. A new Material Return, and its associated ASN, must be created, authorized, and properly processed to receive credit.

* When Saturn runs an obsolescence return, only parts in "Available-to Sell" are considered and evaluated for material return.

* Return only those parts that have proper authorization and associated paperwork (see Part VI - Shipping Guidelines for information on the Return Material Receipt form, Packing Slip, and Material Return label).

PART Ill MATERIAL RETURN VIOLATIONS --------------------------

If a retail facility fails to comply with the material return guidelines outlined in Part 11 of this bulletin, SSPO reserves the right to deny credit to a retail facility and assess a handling charge according to the following process:

1. Non-compliant material returns less than $50 per line will be scrapped at the SSPO Warehouse and no credit will be issued to the retail facility. Please note that this reflects a change in the previous dollar value threshold of $15 per line for scrapping non-compliant returns, which was approved by the Saturn Service Parts Operations Task Force.

2. Non-compliant material retums $50 or greater per line will be returned to the retail facility and a $50 handling charge will be assessed once a facility has exceeded the following grace period:

a. 1st occurrence - A notification letter indicating receipt of a non-compliant return will be sent to the Parts Manager.

b. 2nd occurrence - A final notification letter indicating receipt of a second non-compliant return will be sent to the Parts Manager and General Manager. This letter will explain that if an additional non- compliant return is received, a handling charge will be assessed.

c. Additional occurrences - The retail facility will be assessed a $50 handling charge.

3. The grace period indicated above will be reinstated once a retail facility remains in compliance with material return guidelines for 12 months.

PART IV FIELD SCRAP PROCESSING AND GUIDELINES -------------------------------------

Note: Examples of documents and reports referred to in this section are included in Part IX of this bulletin.

FIELD SCRAP PROCESSING:

1. When Saturn transmits a Field Scrap Authorization, the following occur:

* A Field Scrap Authorization Scrapping Ticket automatically prints on the Parts Department communication printer.

* A Customer Order is electronically created for the parts authorized for field scrap.

* The parts and quantities authorized for field scrap are placed into Work-In-Process (WIP) on the Part Number Inquiry screen.

* A Certification for Field Disposal (affidavit), transmitted the same night the Field Scrap Authorization is sent, prints as an attachment to the Parts Daily Status Report.

* The Material Return Communication Report prints on the Parts Department communication printer and lists the parts approved for field scrap.

2. Print the Customer Order Invoice to sell the parts to Saturn. This initiates the following steps:

- A Packing Slip is automatically printed with the ASN number identified on it.

- The ASN is automatically transmitted to Saturn.

- The on-hand quantity of the parts to be scrapped is reduced from the retail facility's inventory.

- An accounting transaction occurs which credits the Parts and Accessories account and debits the Receivable/Payable account defined in Parts Customization for Claims/Material Returns.

3. Complete the Certification for Field Disposal. (Example and completion instructions are listed in Part IX of this bulletin.)

4. Hand write the ASN number on the Customer Order Invoice for future reference. The Saturn Credit Invoice will reference the ASN number as well as the Customer Order Invoice number.

5. Hand write the ASN number on the Certification for Field Disposal document. The Packing Slip may be discarded after the ASN number has been recorded.

6. Properly scrap material according to the guidelines explained in this bulletin.

7. Return ONLY the completed Certification for Field Disposal to SSPO. It is not necessary to return the Customer Order Invoice or Packing Slip.

FIELD SCRAP GUIDELINES:

* The affidavit must be fully completed and mailed to SSPO to verify the authorized parts have been removed from the stream of commerce. Issuance of credit is based on quantities indicated on the affidavit and ASN, and the receipt of both at SSPO.

* All parts scrapped must be rendered unusable and removed from the stream of commerce in conformance with all federal, state, and local laws and regulations.

* The full quantity specified on a Field Scrap Authorization must be scrapped.

* If a retail facility's inventory exceeds the quantity authorized, the facility should contact its PSA to resolve. Exception: Obsolescence - 006 (submit a material return request for the remaining inventory using the same reason code.).

* All SRS Parts Field Scrap processing must be completed within 30 days of authorization. Daily reminders are communicated via the Material Retums Reminder Report which provides a "complete by" date and prints during the daily parts cutoff. If the transaction is not completed by this date, the authorization is deleted from the system and an expired ASN is sent to Saturn.

NOTE: If a Field Scrap ASN expires before the transaction is completed, a new Field Scrap authorization must be created. There is no way to issue credit on an expired ASN. Therefore, DO NOT return an affidavit associated with an expired ASN to SSPO. A new Field Scrap, and its associated ASN, must be created, authorized, and properly processed to receive credit.

* When Saturn runs an obsolescence return, only parts in "Available-to-Sell" are considered and evaluated for field scrap.

PART IV CODES AND DEFINITIONS ----------------------

Each material return and field scrap has an associated code indicating the type of return or scrap. These codes are described on the following pages:

Saturn initiated codes Retailer initiated codes

(material return and field scrap) (material return only) --------------------------------- ---------------------- 006 Obsolescence 001 Customer Canceled 007 Part Disposed 002 Retail Facility Closing 010 Claim for Overage 003 Ordered in Error 012 Obsolescence Engineering 004 Overstock 013 Inventory Redistribution 009 Customer Returned 014 Transportation Damage 011 Radio Return 099 Other 015 Concealed Damage 016 Defective Part 099 Other (must include explanatory text)

SATURN INITIATED CODE DEFINITIONS

Saturn may generate a Material Return or Field Scrap Authorization for these reasons:

006 Obsolescence

Used as part of Saturn's obsolescence protection program to request the return or scrapping of parts that have had no recorded receipt, demand, or sales at the retail facility for at least nine months.

NOTE: Zero stocking policies will be issued simultaneously with obsolescence Material Return or Field Scrap Authorization(s). Please approve these policies immediately to prevent additional shipments of obsolete material.

007 Part Disposed

Used when Saturn quality engineers request the return or scrapping of parts that do not meet quality specifications.

010 Claim for Overage

Used if the retail facility provided explanatory text on a Part Overage (00 1) claim, indicating a desire to retum the overage part.

012 Obsolescence Engineering

Used to request the return or scrapping of a part for which an engineering change has rendered its usage obsolete.

013 Inventory Redistribution

Used to request the retum of a valid part number with zero inventory in the SSPO warehouse but small quantities remaining at various retail facilities. Bringing such parts to the SSPO warehouse makes them more accessible to all retail facilities.

014 Transportation Damage

Used to return and inspect a part suspected to have been damaged by the carrier.

099 Other

Used for miscellaneous reasons not covered by other codes.

RETAIL FACILITY INITIATED CODE DEFINITIONS

A retail facility may generate a material return request for the reasons listed below. Retail facilities cannot generate field scrap requests; Field Scrap Authorizations are generated only by Saturn. For complete system instructions on creating a material return request, please refer to the SDS User Guide and/or SRS Parts Quick Reference Guide.

001 Customer Canceled

Used when a part was Special Customer Ordered (SCO'd) and the customer canceled or never returned for pick up.

002 Retail Facility Closing

Used when a retail facility has been terminated and is requesting credit for their entire Saturn parts inventory.

003 Ordered in Error

Used when a retail facility Special Customer Ordered (SCO'd) the wrong part.

004 Overstock

Used to request the return of parts that the retail facility has identified as overstock before the nine month period specified by the obsolescence protection program.

009 Customer Returned

Used when a new, unused Special Customer Ordered (SCO'd) part is returned by a customer for credit.

O11 Radio Return

Used to return eligible radios.

015 Concealed Damage

Used to request the return of a part when there is no damage to the outside packaging, but the enclosed part is visibly damaged (not as the result of a manufacturing defect) and considered beyond repair.

016 Defective Part

Used to request the return of a part when the packaging is in satisfactory condition, but visual inspection or bench testing of the part prior to installation reveals a manufacturing defect. (Parts found defective after installation should be submitted as parts warranty claims.)

099 Other

Used when no other reason code applies and must be accompanied by explanatory text.

PART VI SHIPPING GUIDELINES -------------------

GENERAL GUIDELINES:

* Include ALL parts listed, and ONLY those parts listed, on the Packing Slip for the shipment.

* DO NOT WRITE ON THE ORIGINAL SATURN PACKAGE OR PART NUMBER LABEL. Writing on the packaging or part number label violates the guidelines for returning parts in the "original packaging" and in "saleable condition".

Exceptions: The only two conditions which allow for writing on a part or part package are as follows:

1. Relabel a Saturn part only when instructed to do so by SSPO as explained in Part 11 of this bulletin.

2. Write the ASN number directly on the Saturn Warehouse Picking Ticket only if it is still on the package or part. This is especially helpful for bulk items. Writing directly on this picking ticket does not render the part unsaleable or require that it be re-packaged and is, therefore, allowed. Again, if the Saturn Warehouse Picking Ticket is gone, do not write directly onto the packaging or Saturn part number label!

DEDICATED DELIVERY REQUIREMENTS:

* Utilize cages and totes.

* Complete the Return Material Receipt form to accompany each material return. The route manager will not accept the return shipment without this completed form. This form, along with completion instructions, are provided in the Individual Retailer Transportation Plan (IRTP). Additional Return Material Receipt forms can be obtained by calling Saturn Publications at 1-800-828-2112, prompt 3. Reference item #S 195002F2B.

* Insert the Return Material Receipt form in the glass window of the cage. If the cage does not have a window, attach the form to the exterior of the cage or tote with a small piece of tape. When the return is picked up, the route manager will leave a copy of the Return Material Receipt form with hi signature. Retain this copy for future reference.

* Insert the Packing Sli into the glass window of the cage. If the cage does not have a glass window, include the Packing Slip in the return tote.

* DO NOT combine parts from different material returns in the same tote or shipping container. This complicates the return process unnecessarily and delays receiving credit. Putting more than one material return in a cage is allowed as long as each return is placed in a separate tote with the corresponding Packing Slip in each tote.

NOTE: It is especially helpful to write the ASN number on a piece of paper and tape it to the top of the closed tote.

* Adhere to the following guidelines when returning bulk items:

a. Do NOT insert the Packing Slip inside the part's box.

b. For a material return with cages, totes, and one or more bulk items, which cannot be placed inside a cage, insert the Packing Slip into the glass window of the cage (if window is broken, adhere Packing Slip with tape).

c. For a material return with only one (1) bulk item, which does not fit inside a cage, attach a clear Packing Slip envelope to the outside of the part. Also attach (with a small piece of tape) the completed Return Material Receipt form to the part.

d. For a material return with multiple bulk items which do not fit inside a cage, attach a clear Packing Slip envelope to the outside of one of the bulk items. Also attach (with a small piece of tape) the completed Return Material Receipt form to one of the parts.

e. For ALL material returns with multiple bulk items, which do not fit inside a cage, it is required for Parts Managers to use the Material Return Label (example below) to identify the total number of freight pieces in a material return. For example, three separately packaged bulk items, one engine cradle, and one cage of material equals five (5) total freight pieces. (Do not count or label items within a cage as separate freight pieces.) The Material Return Label should be attached to each freight piece (e.g., 1 of 5, 2 of 5, etc.) to help ensure the pieces stay together during shipment. It is important to also write the ASN number, Retailer name and code, and date on this label. Retail facilities can obtain additional labels by calling their PSAs.

NON-DEDICATED DELIVERY REQUIREMENTS:

* When returning small or non-bulk items, include the Packing Slip inside the shipping container, or fold the Packing Slip so the mailing address shows through a clear packing list envelope which can be adhered to the outside of the shipping container.

* For bulk return pieces, refer to your IRTP, or call Ryder at (615) 486-5883.

PART VII CREDIT PROCESSING -----------------

MATERIAL RETURNS:

* The PSA examines data related to the material return request and makes an approval decision. When a decision has been made, a response is transmitted. Approval results in a Material Return Authorization which is transmitted to the retail facility that night. If a material-return request is rejected, the PSA provides written text, visible on the Material Return Communication Report, explaining the decision.

* If a response to the material return request is not received within 5 business days, the retail facility should contact its PSA.

* A Credit Invoice (example in Part IX) is immediately generated and transmitted by Saturn to the retail facility once the part number(s) and quantities of the material return shipment and corresponding ASN have both been received into the SSPO Warehouse System.

* Total processing time to credit the retail facility for properly documented material returns should be within 48 hours of receipt at the SSPO Warehouse.

FIELD SCRAP:

* A Credit Invoice is immediately generated and transmitted by Saturn to the retail facility once the part number(s) and quantities of the Field Scrap Authorization have been scrapped and the Certification for Field Disposal and corresponding ASN have both been received by SSPO.

* Total processing time to credit the retail facility for properly documented field scraps should be within 48 hours of receipt of the fully completed Certification for Field Disposal at the SSPO Warehouse.

MATERIAL RETURN AND FIELD SCRAP:

* The retail facility's Accounting Office receives the Saturn Credit Invoice.

* Match the Customer Order Invoice generated by the Parts Department to the Saturn Credit Invoice, using the Customer Order Invoice number and/or the ASN number.

PART VIII SYSTEM PROCESSING -----------------

For detailed instructions on SRS Parts system steps involved in processing material returns and field scrap, please refer to the SDS User Guide and/or SRS Parts Quick Reference Guide.

PART IX REPORTS -------

This section includes examples of material return and field scrap documents and reports.

MATERIAL RETURN PICKING TICKET

A Material Return Authorization Picking Ticket automatically prints on the Parts Department communication printer when Saturn approves a material return and transmits a Material Return Authorization, for either a retail-facility initiated, or Saturn-initiated request. This Picking Ticket is different from the Saturn Warehouse Pickig Ticket used by Saturn on packages shipped from the Warehouse to retail facilities.

The Picking Ticket includes the order number, which begins with the digits "MTLRT" and is followed by a two digit number representing the number of open, authorized material returns and/or field scraps in the system. (e.g., MRLRTOI, MRLRT02, etc.).

The Picking Ticket also lists each requested part number and quantity and the reason for return (e.g., obsolescence, part disposed, etc.).

Use the Picking Ticket to pick the parts authorized for material return.

CUSTOMER ORDER INVOICE

A Customer Order is electronically created to sell parts back to Saturn when Saturn transmits either a Material Return or FieLd Scrap Authorization.

Printing the Customer Order Invoice generates a Packing Slip, transmits the ASN to Saturn, and reduces the on-hand quantity of the parts to be returned as explained previously in this bulletin.

Prior to printing the Customer Order Invoice, verify that the picked quantities equal the request quantities on the picking/scrapping ticket. If they do not, make the necessary adjustments.

It is important to hand write the ASN# on the Customer Order Invoice for future cross-referencing and credit verification. The Saturn Credit Invoice will reference the ASN number as well as the Customer Order Invoice number.

PACKING SLIP

A Packing Slip is automatically generated when a Customer Order Invoice is printed to sell parts back to Saturn for either a material return or field scrap. This Packing Slip is different from the one used by Saturn on packages shipped from the Warehouse to retail facilities.

The Packing Slip is enclosed with (or attached to) a package of parts to be shipped; it identifies the Ship To address, ASN#, retail facility generated invoice number, and other shipping and part-related information. For field scrap transactions, the Packing Slip may be discarded after recording the ASN# on the Customer Order Invoice and Certification for Field Disposal document.

SCRAPPING TICKET

The Field Scrap Scrapping Ticket automatically prints on the Parts Department communication printer when Saturn transmits a Field Scrap Authorization to a retail facility. It will list the electronically created Customer Order Number, the approved part number(s), descriptions, scrap quantity, and the bin location(s) currently assigned to those parts, as well as the return reason.

The Scrapping Ticket also includes the order number, which begins with the digits "MTLRT" and is followed by a two digit number representing the number of open, authorized material returns and/or field scraps in your system. (e.g., MRLRT01, MRLRT02, etc.).

Use the Field Scrap Scrapping Ticket to pick the parts authorized for field scrap.

CERTIFICATION FOR FIELD DISPOSAL (AFFIDAVIT)

A Certification for Field Disposal (affidavit) is transmitted the same night Saturn transmits a Field Scrap Authorization and prints as an attachment to the Parts Daily Status Report. Completion instructions are as Follows:

* Enter the field scrap quantity for each authorized part number in the Actual Disposal Quantity field. This quantity must match the amount on the printed Customer Order Invoice. The actual quantity scrapped cannot exceed the authorized quantity shown on the Certificate and the associated Field Scrap Authorization.

* After all quantities are entered, the following information must also be completed:

- record the ASN number associated with this transaction (obtained from the Packing Slip),

- print the Parts or Fixed Operations Manager's name who is completing the transaction at your facility, and

- secure this person's signature and title on the certificate.

* Make two copies of the affidavit as a reference - one for the Parts Department and one for the Business Office.

* Mail the completed form to the address shown in the body of the form. Verify all fields are completed before mailing to help ensure prompt and proper credit. Credit cannot be issued if this form is not completed and mailed back to Saturn. Improperly filled out forms will be returned to the retail facility.

SATURN CREDIT INVOICE

A Credit Invoice is immediately generated and transmitted by Saturn to the retail facility once:

- the part number(s) and quantities of the material return shipment and corresponding ASN have both been received into the SSPO Warehouse System.

- the part number(s) and quantities of the Field Scrap Authorization have been scrapped and the Certification for Field Disposal and corresponding ASN have both been received by SSPO.

SUBMITTED MATERIAL RETURN REQUEST/MEMO --------------------------------------

The Material Return Request/Memo prints automatically on the Parts Department invoice printer after a material retum request is submitted to Saturn.

Note the following fields:

Claim Number - The claim number assigned by SRS Parts when the material return request was created, as defined in Parts Customization. Saturn will reference the claim number on their claim invoice.

Total Line Amount - The Retailer cost of the part multiplied by the requested quantity.

Total Memo Amount - The total amount expected to be credited or debited if Saturn approves the entire request and the retail facility complies by sending or scrapping all approved parts in accordance with the guidelines described in this bulletin.

MATERIAL RETURNS REMINDER

This report is generated during the Daily Parts Cutoff when any outstanding Material Return or Field Scrap Authorization needs to be processed. The Authorization must be processed by the "Complete by Date" listed on the report, otherwise SRS Parts will automatically delete it from the system and transmit an expired ASN to Saturn.

Note the following fields:

Customer Order Number - Number assigned by the SRS Parts computer system to the electronically created Material Return or Field Scrap Customer Order.

Authorization Number - Saturn assigned number issued for referencing authorized material returns and/ or field scraps.

Complete by Date - The date by which you must complete the material return or field scrap transaction before SRS Parts deletes it from the system.

Number of Lines - The number of part detail lines authorized for return or field scrap.

MATERIAL RETURN COMMUNICATION REPORT

This report prints as a result of Saturn assigning a disposition (Approved or Disapproved) for each line of the Material Return or Field Scrap Authorization. A copy of this report should be given to the Business Office to be used as an audit trail, since accounting entries are not created until the Parts Department prints the Customer Order Invoice containing authorized material return or field scrap parts. This report is maintained from the Parts Menu (PS0400), option 20, Maintaining Print Control of Communication Reports . It is recommended that this report be set up as Print (Y) and Save (Y). Note the following fields:

Return Auth No. - The authorization number assigned by Saturn to the appropriate material return or field scrap.

App Qty - The material return or field scrap quantity of the part that Saturn approved.

Req Qty - The material return or field scrap quantity of the part that the Retailer had requested.

Non App - The material return quantity of the part that was disapproved by Saturn.

Rej Asn - The reason a material return part line was partially approved or disapproved by Saturn.

Ship By Date- The day of the month assigned to the retail facility by which the Customer Order Invoice should be printed and:

a. the part(s) should be shipped for material returns or b. the affidavit should be sent to SSPO and the parts(s) should be scrapped for field scraps.

VOIDED SUBMITTED MATERIAL RETURN REQUEST/MEMO ---------------------------------------------

A Voided Material Return Request/Memo will print automatically on the Parts Department invoice printer when a material return request is canceled (deleted).

A material return request that has an Open status is the only type that can be deleted.

This should be given to the Business Office to be used as an audit trail.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.