Door Lock do not Operate with Key. Saturn SL 1996

Subject:

Door Locks do not Operate with Key -- Install Washer and Replace the Front Side Door Lock Actuator Rod Retainer

Models:

1996 Saturn Sedans built before and including VIN TZ148254

The door lock cylinder is inoperative when trying to lock or unlock with a key.

The front side door lock actuator rod retainer does not hold the door lock cylinder rod correctly.

Replace the front side door lock actuator rod retainer and add a washer according to the procedure in this bulletin.

remove the inner door panel. Refer to Front Door Trim Panel -- Sedan/Wagon in the Doors section of the 1996 Body/Repair Service Manual.
Remove the door lock cylinder rod and the front side door lock actuator rod retainer from the door lock cylinder pawl. Discard the front side door lock actuator rod retainer.
Hold washer P/N 21170045 over the door lock cylinder pawl, aligning the holes in the washer with the hole in the door lock cylinder pawl.
Insert a new front side door lock actuator rod retainer P/N 21098972 -- right side, P/N 21093813 -- left side, into the holes in the door lock cylinder pawl and washer.
Install the door lock cylinder rod into the front side door lock actuator rod retainer, door lock cylinder pawl and washer, then engage the door lock cylinder rod to front side door lock actuator retainer.
Inspect for proper operation of the door lock with a key.
Install the door inner door panel. Refer to Front Door Trim Panel -- Sedan/wagon in the Doors section of the 1996 Body/Repair Service Manual.

Parts Requirement

Part Number	Description
21170045	Washer
21098972	Retainer -- Frt Side Door Lock Actuator Rod -- Right Side
21093813	Retainer -- Frt Side Door Lock Actuator Rod -- Left Side

CLAIM INFORMATION	To receive credit for this repair, submit a claim through the Saturn Dealer System as follows:
--	Case Type	Description	Labor Operation Code	Time
--	VW	Rod Front Door Lock Cylinder to Lock -- R or Replace Right Side	B4364	0.50 hrs
Rod Front Door Lock Cylinder to Lock -- R or Replace Left Side	B4365	0.50 hrs

CLAIM INFORMATION

To receive credit for this repair, submit a claim through the Saturn Dealer System as follows:

Case Type

Description

Labor Operation Code

Time

Rod Front Door Lock Cylinder to Lock -- R or Replace

Right Side

B4364

0.50 hrs

Rod Front Door Lock Cylinder to Lock -- R or Replace

Left Side

B4365

0.50 hrs