Seperate Stand Alone Tech2 Card Needed For Communication - keywords A3360 accessory activation body candi config control EBTCM ECM inoperative intermittent module no nocomm performance power program

This PI was superseded to add information on downloading the software and make the title read to the issue. Please discard PIC4748.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

A technician may comment they are unable to communicate with the vehicle or they are unaware of the hardware/software needed.

The Astra requires its own separate 10 or 32meg Tech2 card loaded with its own software. It does not use NAO software used for other Saturn vehicles. This software CANNOT be loaded on the dealer's existing card with the existing software. You must use a NEW and/or another separate 10 or 32meg card. The software can be found on Tis2Web. Please use the latest version available. If the dealer can locate their older 10meg card they should be able to load the software on it. If they cannot locate their 10meg card a newer 32meg card can be used. A Candi module will be needed.

Note: Please advise the technicians not to leave both cards installed in the Tech2 when operating, this will cause software issues.

The following instructions may be helpful for down-loading the software:

Install the 10 or 32meg card to be programmed into the Tech2 by itself. (DO NOT LEAVE OTHER CARDS IN TECH2)

Hook up your Tech2 to your external power supply and the RS232 cable to your computer. Turn on Tech2.

Open Tis2Web and click on the "Software Download SWDL" icon from the home page.

Then click on "Start Software Download" to begin the process.

When the pop up box appears select "Tech2" as the diagnostic tool, then select "CUSTOM" as the update mode.

Click "NEXT".

Then select the appropriate ASTRA software from the list depending upon which size card you have (10 or 32meg).

Once the correct version is selected click "DOWNLOAD" and follow the prompts.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.