CAMPAIGN: THROTTLE CABLE SUP- PORT BRACKET W/ EXCESS STOCK. Pontiac Trans Sport 1995

Subject: PRODUCT NON-COMPLIANCE CAMPAIGN 96-C-60 THROTTLE CABLE SUPPORT BRACKET WITH EXCESS STOCK

Models Affected: 1995 PONTIAC TRANS SPORT EQUIPPED WITH 3.IL ENGINE (RPO LG6, VIN ENGINE CODE D)

TO: ALL PONTIAC DEALERS

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to customers, the customers are being instructed to contact the Pontiac Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has determined that certain 1995 Pontiac Trans Sport model vehicles equipped with a 3.1L engine (LG6) fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 124, "Accelerator Control Systems". These vehicles were assembled with Throttle Cable Support Brackets that may have excess stock, which may contact the throttle lever system. During certain operating conditions the throttle may fail to return in the specified length of time. In this event, engine speed may not decrease to a level anticipated by the operator. Although the vehicle can still be stopped with the service brakes, loss of accelerator control could result in a vehicle crash, without prior warning.

To prevent this condition from occurring and in order to comply with FMVSS 124, dealers are to replace the Throttle Cable Support Bracket.

VEHICLES INVOLVED

Involved are certain 1995 Pontiac Trans Sport model vehicles equipped with a 3.1 L engine (RPO LG6, VIN D) and built within the following VIN breakpoints: Up To And Year Plant Beginning Including ----------------------------------------------------------------- 1995 Tarrytown ST237384 ST247728

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, customer name and address data, and are furnished to involved dealers with the campaign bulletin. Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign.

These listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

NOTICE: A pre-shipment of part number 24506662, will be sent to involved dealers the week of January 29, 1996. Pre-shipment will equal parts for 50% of the number of vehicles to be repaired. Pre- shipment parts will be charged to the dealers' open parts account.

Additional parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2). All Goodwrench Parts System Test Dealers should order on a "V.I.P." order.

Part Quantity Description Number Per Vehicle -------------------------------------------------------------- Throttle Cable Support Bracket 24506662 1

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by Pontiac Division (see copy of Customer Letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers of vehicles recently sold from your new vehicle inventory with no customer information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under Section 108 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.

SERVICE PROCEDURE

1. Disconnect Throttle, Throttle Valve and Cruise Control Cables from Throttle Cable Support Bracket.

2. Remove three (3) attaching bolts.

3. Remove Throttle Cable Support Bracket.

4. Install Replacement Throttle Cable support Bracket by reusing the attaching bolts.

5. Tighten the three (3) bolts to 10 NM (88 lb in).

6. Reconnect Throttle, TV and Cruise Control Cables.

7. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each label provides space to print the campaign number and the five digit dealer code of the dealership performing the campaign. Insert this information with a typewriter or a ball point pen. When installing label, clean and dry the surface of the radiator support tie bar and apply the campaign label where it is readily visible when the hood is raised. Be sure to apply the clear protective plastic cover over the label.

Additional GM Campaign Identification Labels (Item Number S-1015) are available at no cost from Vispac, Inc., 35000 Industrial Road, Livonia, MI 48150, 1-800-269-5100 (Monday - Friday 8:00 AM to 4:30 PM Est.).

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

Failure Labor Labor Operation Code. Operation Hours ------------------------------------------------------------- Replace Cable Bracket 96 V9765 0.2*

* ADD: For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". This entry will not require authorization.

The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% dealer handling allowance.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Customers are being asked to present the customer reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.

Dear Pontiac Trans Sport Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REASON FOR THIS RECALL

WHAT WE WILL DO

In order to bring these vehicles into compliance with FMVSS 124 and to prevent the possibility of this condition occurring, the Throttle Cable Support Bracket will be replaced. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Pontiac dealer as soon as possible to arrange an appointment and so the dealer may order the necessary parts for the repair.

Instructions for making this correction have been sent to your dealer and parts are available. The labor time necessary to perform this service correction is approximately twelve (12) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Pontiac dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date, or within five (5) days, we recommend you contact the Pontiac Customer Assistance Center by calling: 1-800-762-2737.

After contacting your dealer and the Pontiac Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition, without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 366-0123).

The enclosed Campaign Customer Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary inspection/correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Customer Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

PONTIAC DIVISION General Motors Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.