SPECIAL RETURN PGM.-POWER SLIDING SIDE DOOR. Pontiac Trans Sport 1994

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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REVISION 10/11/93

THIS BULLETIN IS BEING REVISED TO CHANGE SECTION 2. REPLACEMENT PART(S) ORDERS.

REVISION: 07/19/94

THIS BULLETIN IS BEING REVISED TO CHANGE ENDING DATE OF PROGRAM FROM 8/31/94 TO 8/1/94, CORE CHARGES WILL NOT BE ACCEPTED AFTER THIS DATE. THE SPECIAL RETURN PROGRAM WILL BE CANCELLED AFTER THIS DATE AND DEALERS SHOULD USE NORMAL ORDERING PROCEDURES. PLEASE DISCARD BULLETIN 331055 (GROUP REFERENCE 10 - BODY). ----------------------------------------------------------------------

SUBJECT: SPECIAL RETURN PROGRAM - POWER SLIDING SIDE DOOR

MODELS: 1993-94 CHEVROLET LUMINA APV 1993-94 PONTIAC TRANS SPORT 1993-94 OLDSMOBILE SILHOUETTE

THE 1993-94 POWER SLIDING SIDE DOOR SERVICE PARTS WILL BE AVAILABLE THROUGH A SPECIAL RETURN PROGRAM. THIS PROGRAM WILL EXPEDITE EARLY CUSTOMER/DEALERSHIP FEEDBACK AND MINIMIZE THE SERVICE AND DIAGNOSTIC CONCERNS ASSOCIATED WITH THE INTRODUCTION OF NEW PRODUCT TECHNOLOGIES. THIS PROGRAM WILL BE IN EFFECT OCTOBER 1, 1993 AND WILL CONTINUE UNTIL AUGUST 1, 1994.

DESCRIPTION P/N CORE CHARGE ----------- --- -----------

P.S.D. MODULE ASSEMBLY 16629906 $ 200.00 P.S.D. CONTROLLER 12135082 $ 50.00

THE PART REPLACEMENT/RETURN PROCEDURE:

1. THE DEALER TECHNICIAN

A. THE TECHNICIAN MUST CONTACT TECHNICAL ASSISTANCE TO VERIFY THE DIAGNOSIS AND ESTABLISH A TAS CASE USING THE APPROPRIATE PHONE NUMBER AS FOLLOWS:

PONTIAC 1-800-742-4636 OLDSMOBILE 1-517-885-6537 CHEVROLET 1-800-227-3175 CANADA 1-800-263-7740

2. REPLACEMENT PART(S) ORDERS

A. UPON VERIFICATION OF PROPER DIAGNOSIS WITH TAS CONSULTANT, INLAND FISHER GUIDE WILL PLACE THE NECESSARY PART(S) ORDERS DIRECTLY TO GMSPO.

B. THE ORDERS WILL BE SHIPPED DIRECTLY TO THE DEALER WITHIN 24 HOURS VIA GMSPO OVERNIGHT STATUS. THE CORE CHARGE WILL BE REFUNDED ONCE THE PART IS RECEIVED BY INLAND FISHER GUIDE.

NOTE: DEALERS CANNOT ORDER POWER SLIDING SIDE DOOR PARTS DIRECTLY FROM GMSPO. IF A DEALER ATTEMPTS TO ORDER ANY OF THE AFFECTED PARTS DIRECTLY, THE ORDER WILL BE REJECTED WITH A MESSAGE TO CONTACT THE TECHNICAL ASSISTANCE CENTER.

3. PARTS RETURNS - MODULE/CONTROLLER

REPLACEMENT PARTS WILL BE PACKAGED IN HEAVY GAGE RETURNABLE BOXES.

A. TO INSURE PROPER AND TIMELY CORE CHARGE CREDITING, COMPLETE THE LOWER HALF OF THE INSTRUCTION SHEET PROVIDED AND INCLUDE IT WITH THE FAILED PART. THE FOLLOWING DOCUMENTATION MUST BE INCLUDED WITH ALL RETURNED PARTS:

TAS CASE NUMBER (ASSIGNED BY MARKETING DIVISION) V.I.N. VEHICLE MILEAGE DEALER CODE DIAGNOSTIC CODES COPY OF REPAIR ORDER TECHNICIAN'S NAME AND PHONE NUMBER

B. RETURN THE FAILED PART(S) WITHIN THREE DAYS VIA FEDERAL EXPRESS, ACCOUNT NUMBER 1583-4626-5, REFERENCING INLAND FISHER GUIDE'S ACCOUNT NUMBER 63277M.

SHIP TO:

INLAND FISHER GUIDE DIVISION 6600 12 MILE RD. WARREN, MI 48092 ATTN: PHIL RESKE W34

C. WHEN INLAND FISHER GUIDE RECEIVES THE RETURNED PART(S) WITH THE PROPER DOCUMENTATION, THEY WILL NOTIFY GMSPO TO ISSUE THE APPROPRIATE CORE CREDIT.

PART AVAILABILITY:

PARTS WILL BE AVAILABLE FROM GMSPO ON OCTOBER 25, 1993.

FIGURES: 0

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.