DEFINITION: A loud bang or thump that can usually be felt and/or heard when the vehicle is driven over bumps. This condition is commonly noticed when the vehicle trim height is too low.

Did you review the General Description and perform the necessary inspections?

Go to Step 2

Go to Symptoms - Suspension General Diagnosis

Verify that the suspension bottoms.

Does the vehicle operate normally?

System OK

Go to Step 3

Check for vehicle overloading and correct the overloading condition as necessary. Refer to Vehicle Certification, Tire Placard, Anti-Theft, and Service Parts ID Label .

Did you find and correct the condition?

Go to Step 6

Go to Step 4

Inspect the vehicle trim height. Refer to Trim Height Inspection .

Did you complete the trim height inspection procedure?

Go to Step 6

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Inspect the following components:

Did you find and correct the condition?

Go to Step 6

Go to Step 5

Operate the vehicle in order to verify the repair.

Did you correct the condition?

System OK

Go to Step 3