For vehicles purchased in the U.S., call 1-800-ROADSIDE
(762-3743); (Text telephone (TTY): 1-888-889-2438)
.
For vehicles purchased in Canada, call 1-800-268-6800
.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Pontiac vehicle, you are automatically enrolled in the
Pontiac Roadside Assistance program.
Who is Covered?
Roadside Assistance coverage is for the vehicle operator, regardless of ownership.
In Canada, a person driving this vehicle without the consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs first, and, in Canada only, up to a maximum coverage of $100.
| • | Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest service station (approximately $5 in Canada). In
Canada, service to provide diesel may be restricted. For safety reasons, propane and
other alternative fuels will not be provided through this service. |
| • | Lock-out Service: Lock-out service is covered
at no charge if you are unable to gain entry into your vehicle. A remote unlock may
be available if you have an active OnStar® subscription. To ensure security, the
driver must present personal identification before lock-out service is provided. In
Canada, the vehicle registration is also required. |
| • | Emergency Tow From a Public Roadway or Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling
crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or
snow. |
| • | Flat Tire Change: Installation of a spare
tire in good condition, when equipped and properly inflated, is covered at no charge.
The customer is responsible for the repair or replacement of the tire if not covered
by a warrantable failure. |
| • | Jump Start: A battery jump start is covered
at no charge if the vehicle does not start. |
| • | Trip Routing Service (Canada only): Upon request,
Roadside Assistance will send you detailed, computer personalized maps, highlighting
your choice of either the most direct route or the most scenic route to your destination,
anywhere in North America, along with helpful travel information pertaining to your
trip. |
| | Please allow three weeks before your planned departure date. Trip
routing requests will be limited to six per calendar year. |
| • | Trip Interruption Benefits and Assistance (Canada only): In the event of a warranty related vehicle disablement, while en route and
over 250 kilometres from the original point of departure, you may qualify for
trip interruption expense assistance. This assistance covers reasonable reimbursement
of up to a maximum of $500 (Canadian) for (A) meals (maximum of $50/day), (B) lodging
(maximum of $100/night) and (C) alternate ground transportation (maximum of
$40/day). This benefit is to assist you with some of the unplanned expense you may
incur while waiting for your vehicle to be repaired. |
| | Pre-authorization,
original detailed receipts and a copy of the repair order are required. |
| | Once authorization has been given, your advisor will help you make any necessary
arrangements and explain how to claim for trip interruption expense assistance. |
| • | Alternative Service (Canada only): There may
be times, when Roadside Assistance cannot provide timely assistance. Your advisor
may authorize you to secure local emergency road service, and you will be reimbursed
up to $100 upon submission of the original receipt to Roadside Assistance. |
In many instances, mechanical failures may be covered. However, any cost for
parts and labor for non-warranty repairs are the responsibility of the driver.
Pontiac and General Motors of Canada Limited reserve the right to limit services
or reimbursement to an owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Calling For Assistance
For prompt and efficient assistance when calling, please provide the following
to the Roadside Assistance Representative:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance coverage are towing or services
for vehicles operated on a non-public roadway or highway, fines, impound towing caused
by a violation of local, Municipal, State, Provincial, or Federal law, and mounting,
dismounting or changing of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the coverage
provided by the New Vehicle Limited Warranty. Pontiac and General Motors of Canada
Limited reserve the right to make any changes or discontinue the Roadside Assistance
program at any time without notification.
