RADIO EXCHANGE PROGRAM OUTLINED & REPAIR CENTERS

SUBJECT: RADIO EXCHANGE/REPAIR PROGRAM

MODELS AFFECTED: 1991 CENTURY, RIVIERA AND REATTA, LESABRE, SKYLARK, REGAL AND ROADMASTER WAGON

The above subject program provides an Exchange/Repair for radios used on the above listed models.

Before placing a call for an advanced exchange, complete the dealer required information on the ACD-1078 claim form. This information will be required from you before an advanced exchange can be shipped. Following are some tips to save you time.

1. If you have more than one carline dealer code, use your five (5) digit Buick dealer code.

2. Double check the VIN. A bad VIN will delay the processing of your exchange.

3. Complete vehicle mileage (to the nearest mile) will be required.

4. To assist in failure analysis, any technician notes will be requested from you.

Once the required information is obtained, your Advanced Exchange Product Order will be immediately processed. Upon receipt of your Exchanged Product, follow these simple procedures:

1. Match your completed ACD-1078 claim form against the Return Material Authorization (RMA) form that will be included with the product. This will identify the vehicle and customer for which the product was ordered.

2. Immediately return the failed product reusing the special shipping carton and return label provided with your exchange unit.

3. Include the completed ACD-1078 claim form and the Exchange Center copy of the RMA form with the return shipment to the AC-Delco Service Center.

4. Return the product using UPS Ground Transportation.

The ability to service our customers is affected by the availability of exchange products. The prompt return of failed product is important to the level of service that can be provided.

LEVEL 1 DELCO RADIO SERVICE CENTERS

Arizona New Jersey ------- ---------- Jimmys Radio-TV Corp. Eastern Electronics Inc. 7882 E. Gray Rd. 180 Essex St. Scottsdale, AZ 85260 Hackensack, NJ 07601 (602) 948-5717 (201) 342-3945 (800) 528-2056 (National) (800) 221-2138 (Out of State)

California New York ---------- -------- Auto Electric Radio Model Electronic Inc. 1841 West Commonwealth 321 W. Rte 59 Fullerton, CA 92633 Nanuet, NY 10954 (800) 321-6970 (In-State) (914) 623-8020 (800) 321-6969 (Out of State) (800) 433-9657 (National)

Speed-O-Tach, Inc. United Radio Service 2198 N. Main 5705 Enterprise Parkway Walnut Creek, CA 94596 E. Syracuse, NY 13057 (414) 935-2040 (315) 446-5570 (800) 442-4491 (In-State) (800) 962-0901 (In-State) (800) 448-0944 (Out of State) Colorado -------- North Carolina Downtown Radio of Denver, Inc. -------------- 2525 West Sixth Ave. Downtown Radio Service Denver, CO 80204 2908 Stewart Creek Boulevard (303) 573-6288 Charlotte, NC 28216 (800) 525-3539 (National) (704) 391-0801 (800) 522-4706 (In-State) Florida (800) 537-0116 (Out of Stae) ------- Techni-Car Inc. Ohio 5688 West Crenshaw ---- Tampa, FL 33634 Dayton Speedometer Service, Inc. (813) 884-0022 660 N. Main St. (800) 662-0022 (In-State) Dayton, OH 45405 (800) 822-0022 (Out of State) (513) 222-1491 (800) 543-0719 (In-State) Georgia (800) 543-9687 (Out of State) ------- Speedometer Service Company Electra-Sound Inc. 8471 Roswell Road 5260 Commerce Parkway West Atlanta, GA 30338 Parma, OH 44130 (404) 998-1666 (216) 433-9600 (800) 332-1827 (In-State) (800) 252-4200 (National) (800) 241-2385 (Out of State) Pennsylvania Illinois ------------ -------- R. T. Grim Company D & B Auto Radio Inc. 400 Regis Avenue 2140 Corporate Drive Pittsburgh, PA 15236 Addison, IL 60101 (412) 655-1574 (708) 916-8787 (800) 222-5509 (National) (800) 323-4813 (National) H & R Auto Radio Service Maryland 139 York Road -------- Warminster, PA 18974 Caton Radio Inc. (215) 672-3707 6328 Baltimore National Pk. (800) 523-6605 (In-State) Catonsville, MD 21228 (800) 492-2074 (Out of State) (301) 747-8667 (800) 443-6709 Tennessee --------- Massachusetts Rickwood Radio Service ------------- 1830 Airlane Drive Modern Radio Shop Nashville, TN 37210 34 Broadway (615) 889-3270 Wakefield, MA 01880 (800) 423-4142 (National) (617) 246-2052 (800) 848-4001 (Out of State) Texas ----- Michigan Speedometer Service Inc. --------- 3227 Skylane Drive SPECMO Enterprises Carrollton, TX 75006 3890 West 11 Mile Road (214) 380-8944 Berkley, MI 48072 (800) 336-3998 (National) (313) 399-9806 (800) 545-7911 (Out of State) Zener Electronics, Inc. 9434 Old Katy Road - 400 Minnesota Houston, TX 77055 ---------- (713) 932-6360 Auto-Sound Entronix (800) 992-1092 (National) 9600 54th Ave. North Minneapolis, MN 55442 Virginia (612) 559-9654 -------- (800) 328-0795 (National) Southern Autotronics, Inc. 3300 Norfolk St. Missouri Richmond, VA 23230 -------- (804) 353-5400 Autronics Auto Spec. (800) 572-2880 (In-State) 1450 Page Industrial Ct. (800) 446-2880 (Out of State) Saint Louis, MO 63132 (314) 423-2323 Washington (800) 392-1516 (In-State) ---------- (800) 325-1325 (Out of State) Instrument Sales-Service, Inc. 18814 - 72nd Avenue South Kent, WA 98031 (206) 251-9092 (800) 444-7976 (National)

LEVEL II DELCO RADIO SERVICE CENTERS

Alabama Nebraska

Rickwood Radio Service Mid-State Dist., Inc. 3325 6th Ave. South Suite A M Street Birmingham, AL 35222 Omaha, NE 68127 (205) 328-4149 New York California -------- ---------- Modern Radio Shop Tharp's Radio 16 Van Rensselaer Road 2664 Marconi Ave. Albany, NY 12205 Sacramento, CA 95821 (800) 822-0232 (916) 489-6310 (800) 221-5843 (In-State) Creative Audio Inc. 7448 Elmont Road Florida Elmont, NY 11003 ------- (516) 285-4411 Techni-Car of Jax 5121 Bowden Road St. 107 Ohio Jacksonville, FL 32216 ---- (904) 731-9144 Queen City Radio Service (800) 251-6063 (Out of State) 222 West 12th Street Cincinnati, OH 45210 Techni-Car/Orlando (513) 421-3070 3071 N Orange Blossom, Ste. W (800) 582-0044 (In-State) Orlando, FL 32804 (800) 543-0426 (Out of State) (407) 295-0055 (800) 522-2021 (In-State) Siegel Radio 1110 Sylvania Gold Coast Autotronic Toledo, OH 43612 5461 N. Federal Highway (419) 476-5002 Ft. Lauderdale, FL 33308 (305) 491-3800 Ace Radio & TV Service, Inc. (800) 669-3540 (In-State) 202 East Gay Street Columbus, OH 43215 Georgia (614) 221-5584 ------- (800) 824-8745 (In-State) Athens Speedom-Radio 4013 Danielsville Road Athens, GA 30601 Pennsylvania (404) 354-0885 ------------ (800) 328-0885 (In-State) R. T. Grim Company 1845 Market Street Illinois Camp Hill, PA 17011 -------- (717) 761-4113 A J R Radio & Speed 15608 S 70th Court Whelan Enterprises Orland Park, IL 60462 12300 Townsend Road (312) 429-4114 Philadelphia, PA 19154 (215) 673-8111 Indiana (800) 553-4268 (In-State) ------- Indy Autom Electrnic Texas 2426 E. 55th Place ----- Indianapolis, IN 46220 Holcombe Dist. (317) 253-0935 1201 West Clay (800) 231-2753 (In-State) Houston, TX 77019 (800) 748-0422 (Out of State) (713) 529-8744 (800) 666-5454 (National) Iowa ---- Advanced Electronics, Inc. D & B Auto Radio Inc. 1310 19th Street 3030 State Street Lubbock, TX 79401 Bettendorf, IA 52722 (806) 763-8246 (319) 359-1343 (800) 627-4528 (Out of State) (800) 292-0087 (In-State) (800) 553-0069 (Out of State) Wisconsin --------- Maryland D & B Auto Radio Inc. -------- W227 N913 Westmound Monahan Elec. Inc. Waukesha, WI 53186 8509 Atlas Drive (414) 544-1448 Gaithersburg, MD 20877 (800) 331-7562 (In-State) (301) 840-5901 (800) 242-1460 (Out of State) (800) 654-3785 (In-State) (800) 654-3787 (Out of State)

Massachusetts

National Car Radio 23 Elm Street Watertown, MA 02172 (617) 926-1075 (800) 852-3024 (In-State) (800) 225-3256 (Out of State)

Michigan

GHI/Autom Service Inc. 3056 Eastern Ave. SE (616) 241-3980 (800) 968-9100 (In-State)

Royal Radio Sls-Service 612 N. Main St. Royal Oak, MI 48067 (313) 548-0060 (800) 482-0821 (In-State)

Hunt Auto Radio T E 24607 Schoenherr Warren, MI 48089 (313) 757-6630 (800) 624-2726 (In-State)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.