PAR EXCELLENCE PACKAGE MISSING OR DEFECTIVE. Oldsmobile Cutlass Ciera 1990

MODELS/YEARS 1990 MODELS

1990 new car production will feature several different Par Excellence Packages (glove compartment portfolios). While portfolio covers and part numbers will remain constant, the content will vary in the early part of the model year. The package will be heat sealed in a plastic bag and will contain the following items:

A leatherette portfolio with a location on the cover for placement of customer initials. An alphabet font is included with the portfolio.

Portfolios will include one of two combinations of materials.

OPTION

Custom key fob and a jewelry like set of keys. (Keys should be cut at the dealership prior to new car delivery.)

OPTION 2

Custom key fob and penlight. (Penlight includes alkaline batteries.) IMPORTANT: The Option 2 package will eventually be used across the entire Oldsmobile carlines.

The portfolio package also contains the appropriate 1990 Owner's Manual and Maintenance Schedule. The appropriate 1990 Warranty and Owner Assistance Information Booklet is not included in the package. Rather, it is installed in the glove compartment as a loose item, as is the separate Tire Warranty Folder. Both of these publications should be added to the portfolio package before the car is delivered.

ORDERING SUPPLEMENTAL KEYS, KEY FOBS AND PENLIGHTS

The supplemental keys can be ordered directly through DCI Marketing by calling 1-800-255-6537. Keys are available in a minimum quantity of ten ignition or ten trunk keys. We recommend that you purchase additional ignition and trunk keys up front, so that you can handle any miscuts which may occur while preparing your vehicles for delivery. Set of 10 keys will cost $16.50 plus freight. Key fobs will cost $5.00 and penlights $4.50 plus freight. The cost will be billed against your open parts account.

The following procedure will apply to the Par Excellence Package being furnished wfth applicable 1990 Oldsmobiles:

PAR EXCELLENCE PACKAGE MISSING

A. Missing - presumed stolen (no glove compartment literature).

If the invoice and/or window sticker does not reflect Option V2G "Delete Par Excellence" and the package is missing, it is to be presumed "stolen" and is to be handled in compliance with the current Oldsmobile Service Policies and Procedures Manual sections concerning "Delivery Receipt Notations" and "New Vehicle Inspection for Missing or Incorrect Parts or Options".

A replacement Par Excellence Package, which includes the keys, and key fob or key fob and penlight, is to be obtained through DCI Marketing by calling 1-800-255-6537 and supplying them with the vehicle identification number of the vehicle involved and the part number of the missing package. Part number/carline cross reference may be found under "Additional Information" in this bulletin.

Your dealership will be billed for the package by DCI Marketing, and it will be necessary to complete a transportation claim (Form 104-Olds) in the following manner to receive payment:

PART PART PARTS DAMAGE LABOR LABOR COUNT NUMBER AMOUNT CODE OPERATION HOURS ----- ------ ------ ---- ---------- -----

1 (AS APPLICABLE) DLR. COST 98086 T6105 0.0 PLUS 30%

IMPORTANT: This damage code and the wording "Par Excellence Package Missing" MUST appear on the delivery receipt to properly substantiate the claim.

Missing owner's manuals and maintenance schedules can be replaced by following the procedure in Dealer Management Bulletin 90-1-08.

If the vehicle is not eligible for the Par Excellence Package, Option Code V2G "Delete Par Excellence" will be listed on the invoice and the window sticker. Vehicles ineligible for this package include: those produced for GM of Canada or for export, fleet vehicles, vehicles sold to allied divisions of General Motors, Oldsmobile Division Company cars and vehicles originally shipped to the zone warehouse. The window sticker on these vehicles will reflect a combined credit for the deletion of the Par Excellence Package and "Fuel Fill" as the Option V2G.

B. Par Excellence Package Missing - Glove Compartment Literature Present in Clear Plastic Folder.

If the Par Excellence Package is missing, yet the glove compartment contains the customary literature in a clear plastic folder, check the invoice or window sticker for the presence of Option V2G. If V2G is found and a delete option credit for Par Excellence Package is listed, the vehicle in question is not eligible for the Par Excellence Package and no further action is necessary (see Paragraph A above for listing of ineligible vehicles).

If V2G is NOT listed on the window sticker and the standard glove compartment literature is present, contact DCI Marketing at 1-800-255-6537 to obtain a new Par Excellence Package. Be prepared to furnish the vehicle identification number of the vehicle involved and the part number of the needed package. Part numbers may be determined by using the Part Number/Carline Usage Chart printed in the "Additional Information" section of this bulletin. The package will be shipped without the owner's manual and maintenance schedule. Your dealership will be charged for the Par Excellence Package. To receive payment, complete a transportation claim as described in paragraph A.

IMPORTANT: In the situation described on the previous page, the Par Excellence Package must be obtained and placed in the vehicle. Dealers DO NOT have the choice of electing to "Credit Vehicle Billing" as in the case of missing optional equipment.

PAR EXCELLENCE PACKAGE COMPONENTS FOUND TO BE DEFECTIVE

The Par Excellence Package, and its components, (except for maintenance folders and owner's manuals) are warranted by DCI Marketing against defects in material or workmanship for 12 months from the date of retail delivery of the vehicle. If it becomes necessary to replace part of the package due to a defect, contact DCI Marketing at 1-800-255-6537 and advise them of the component requiring replacement. Parts requiring replacement due to a defect will be shipped at no charge. No claim is to be filed with Oldsmobile Division.

IMPORTANT: This warranty does not apply to batteries contained in the penlights.

INDIVIDUAL PAR EXCELLENCE COMPONENTS MISSING

A. Heat-Sealed Plastic Cover UNOPENED at Time of Receipt of Vehicle.

In the situation where an individual piece of the Par Excellence Package is missing and the package was received with the vehicle with the heat-sealed plastic cover UNOPENED, the following procedure should be adhered to:

1. If the missing component is the owner's manual and maintenance schedule refer to Dealer Management Bulletin 90-I-08.

2. If the missing component is OTHER THAN normal glove compartment literature (key fob, key, etc.) contact DCI Marketing at 1-800-255-6537 and advise of the missing item. Be sure to specify that the heat-sealed plastic cover was UNOPENED at time of original receipt. DCI Marketing will ship the replacement item at no charge. No further action is necessary, and no claim is to be filed with Oldsmobile Division.

B. Heat-Sealed Plastic Cover Opened or Missing at Time of Receipt of Vehicle.

In the situation where the heat-sealed plastic cover has been opened or is missing, the contents of the package are to be inspected at once. If any components are observed to be missing, it is to be presumed that they were STOLEN in transit. Contact DCI Marketing at 1-800-255-6537 and advise them of the component(s) that were stolen. Also be prepared to supply the Vehicle Identification Number of the vehicle involved. Replacement items will be shipped at no charge to the dealer; DCI Marketing will bill Oldsmobile Division directly. If the stolen items include the owner's manual and maintenance schedule refer to Dealer Management Bulletin 90-1-08.

ADDITIONAL INFORMATION

A. Dealership Purchase of Par Excellence Package for Promotional Use.

Should a dealership wish to purchase additional key fobs, keys, penlights or complete Par Excellence Packages (less manuals) for promotional purposes, they may contact DCI Marketing at 1-800-255-6537 to place the order. DCI Marketing will bill the dealership for the items ordered plus shipping and handling. The key fob, keys and penlight are the only components which may be purchased individually.

B. Part Number/Carline Index.

The following part numbers listed on the heat-sealed plastic cover containing the Par Excellence Package are applicable for the 1990 model year to the Garlines as shown:

Carline Part Number ------- ----------- Calais 22545591 Cutlass Ciera 22545584 Cutlass Supreme 22545590 Custom Cruiser 22545585 Eighty-Eight Royale & 22545586 Ninety-Eight Regency Touring Sedan 22545587 Toronado 22545588 Trofeo 22545589 Silhouette 22548582

IMPORTANT: These part numbers are useful for manufacturing and DCI Marketing purposes only. Do not attempt to order these packages through GMSPO. If Par Excellence Packages are being ordered for promotional use, DO NOT specify a part number. Packages ordered for this purpose do not contain manuals or other glove compartment literature.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.