CAMPAIGN: REAR SEAT BELT ASSEMBLY ANCHORAGE
SUBJECT: REAR SEAT BELT ASSEMBLY ANCHORAGE
YEAR: 1989 - 1996
MODEL: CUTLASS CIERA CUTLASS CRUISER
TO: ALL OLDSMOBILE RETAILERS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the included copy of the letter that is being sent to owners, the owners are being instructed to contact OCAN (Oldsmobile Customer Assistance Network) if their retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that certain 1989 - 1996 Oldsmobile Cutlass Ciera and Cutlass Cruiser model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 210, "Seat Belt Assembly Anchorage." These vehicles were assembled with rear outboard seat belt anchorage's that may not withstand the required load. During loading, stress could cause the attachment metal to tear and allow the anchorage to separate from the body.
To prevent the possibility of this condition occurring and in order to comply with FMVSS 210, retailers will replace the existing anchor bolts with a new shoulder bolt and thread locking adhesive. Additionally, noise control patches will be applied at each anchorage.
VEHICLES INVOLVED
All 1989 - 1996 Oldsmobile Cutlass Ciera and Cutlass Cruiser vehicles within the breakpoints listed below:
YEAR MODEL MODEL NAME PLANT VIN BEGINNING THROUGH & INC.
1989 A CUTLASS CIERA/CRUISER G KG300004 KG368536 1989 A CUTLASS CIERA/CRUISER 2 K2300026 K2459986 1989 A CUTLASS CIERA/CRUISER 6 K6300001 K6311417 1990 A CUTLASS CIERA/CRUISER 2 L2300021 L2381239 1990 A CUTLASS CIERA/CRUISER 6 L6300008 L6381342 1991 A CUTLASS CIERA/CRUISER 2 M2300014 M2364368 1991 A CUTLASS CIERA/CRUISER 6 M6300009 M6363198 1992 A CUTLASS CIERA/CRUISER 6 N6300013 N6441835 1993 A CUTLASS CIERA/CRUISER 6 P6300029 P6456779 1994 A CUTLASS CIERA/CRUISER 6 R6300020 R6442239 1995 A CUTLASS CIERA/CRUISER 6 S6300010 S6435346 1996 A CUTLASS CIERA/CRUISER 6 T630000 T6300020
All vehicles listed on the retailer printout will require correction. Campaign involvement, or campaign completion of any vehicle(s) in question, can be verified by utilizing VISS (Vehicle Information Service System).
Involved vehicles have been identified by Vehicle Identification Number Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved retailers with the campaign bulletin. Owner name and address data furnished will enable retailers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any retailer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
A pre-shipment of part number 15677022, merchandised package of 10 bolts/pack, and part number 11515174 merchandised with three (3) sheets/pack (each sheet makes six (6) patches) will be sent to retail facilities on or about the week of October 9, 1995. The pre-shipment will equal parts for approximately 15% of the number of vehicles to be repaired. The parts will be charged to the retailer's open account.
To ensure that any additional parts your retail facility may require are obtained as soon as possible, order them from GMSPO (GM Service Parts Operations) on a C.I.O. order, with no special instruction code, but order on an advise code (2). All Goodwrench part system test retailers should order on a "VIP" order.
DESCRIPTION PART NUMBER QUANTITY
Bolt, Seat Belt Anchor 15677022 2 bolts/vehicle (10 bolts/pack; (P/N 15677022 will service 5 vehicles) Patch, Sound Barrier (3 sheets/Pack; each sheet will make 11515174 2 patches/vehicle 6 patches. (P/N 11515174 contains enough material to make 18 patches or service 9 vehicles) Adhesive, Loctite Thread (10 ml/tube) -or- 12345493 0.2 ml/vehicle Equivalent
OWNER NOTIFICATION
Owners will be notified of this recall on their vehicles by Oldsmobile Division (see copy of the owner letter included with this bulletin).
RETAILER CAMPAIGN RESPONSIBILITY
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified. Under Section 108 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a retailer to sell a new motor vehicle which the retailer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your retail facility may be subject to a civil penalty up to $1,000.00 for each such sale.
All unsold new vehicles in retailers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles. After campaign is completed, the vehicle may be released for sale/delivery.
Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the retailer listing are to be contacted by the retailer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner's letter included in this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle. Your cooperation in completing this campaign as soon as possible will be greatly appreciated.
SERVICE PROCEDURE
IMPORTANT: THE PATCH, GM PART NUMBER 11515174 SHOULD BE CUT IN HALF LENGTH-WISE, AND EACH PIECE THEN CUT IN THIRDS, TO PROVIDE SIX (6) PIECES (EACH APPROXIMATELY 2 1/8" x 2 1/2") FOR EACH PATCH. Two (2) OF THE 2 1/8" x 2 1/2" PIECES ARE TO BE USED PER VEHICLE AS "ANTI-RATTLE' PATCHES.
1. Remove the rear seat cushion assembly (see Figures 1 and 3).
2. SEDANS AND CUTLASS CRUISERS ONLY:
Remove rear attaching screw from carpet retainer at rear door opening.
3. SEDANS AND CUTLASS CRUISERS ONLY:
Carefully pull lock pillar trim from under the sill plate and using a block of wood as a brace, reposition the lock pillar trim inboard to provide access to the seat belt attaching bolt (see Figure 2).
COUPES ONLY: Using a utility knife (or other suitable tool), remove a portion of the trim panel at the seat belt opening. This portion should be equal to the width of the opening on the trim panel (see Figures 3 and 4). Caution should be taken not to damage seat belt.
4. Remove the original seat belt attaching bolt (see Figures 2 and 5). Bolt is not to be reused.
5. Remove release paper from back of one (1) 2 1/8" X 2 1/2" noise control patch, position and install patch to body (prior to bolt installation) directly over seat belt attaching hole (see Figure 6).
6. Apply high strength thread adhesive such as GM #12345498 or Loctite #272 (or equivalent) to new anchor bolt threads prior to bolt installation.
7. Reinstall seat belt using new attaching bolt and torque to 42 N,m (31 Lb. Ft.) (see Figures 2 and 5).
8. SEDANS AND CUTLASS CRUISERS ONLY: Remove wood block, reinstall lock pillar trim and carpet retainer attaching screw.
9. Repeat steps 2 though 8 for the other side of vehicle.
10. Install a Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each label provides space to include the subject corporate campaign number and the Oldsmobile retailer identification code of the retailer completing the campaign service. This information must be inserted with a ball point pen. Servicing retailers are to ensure that these numbers are recorded and the label is properly affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. This label is to be used in conjunction with a clear protective plastic cover which will also be provided to retailers when labels are ordered. Additional labels and covers are available at no charge to you in sheet stock of forty nine (49) per sheet from the following source:
VISPAC, INCORPORATED 35000 INDUSTRIAL ROAD LIVONIA, MICHIGAN 48150
Phone: 1-800-269-5100 (Monday - Friday 8:00 AM to 4:30 PM Eastern Standard Time)
Important: Refer to Item Number S-1015 when ordering GM Campaign Identification Labels.
WARRANTY CLAIM INFORMATION
NOTE: THE ONE TENTH HOUR (.1 HR) ADMINISTRATION ALLOWANCE IS NOW INCLUDED IN THE LABOR HOURS TIME.
Submit claims using the "V" labor operation below for each vehicle:
PARTS FAILURE LABOR LABOR OPERATION COUNT CODE OPERATION HOURS --------- ------------------------------------ Replace Both Rear Outboard Seat Belt 4 96 V9730 .4 Attaching Bolts
Administration Allowance: .1 hour for clerical administration is included in the time listed in the "Labor Hours" column.
Parts Allowance for 1989 - 1993 model vehicles: The "Part Amount" should represent the retailer cost plus a 30% handling allowance for two (2) bolts, two (2) 2 1/8" X 2 1/2" noise control patches, and 0.2 ml of thread adhesive which are required for the repair.
Parts Allowance for 1994 - 1996 model vehicles: The "Part Amount" should represent the retailer cost plus a 40% handling allowance for two (2) bolts, two (2) 2 1/8" X 2 1/2" noise control patches, and 0.2 ml of thread adhesive which are required for the repair.
Dear Oldsmobile Cutlass Ciera or Cutlass Cruiser Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR RECALL: General Motors has decided that certain 1989 - 1996 Oldsmobile Cutlass Ciera and Cutlass Cruiser models fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 210, Seat Belt Assembly Anchorage. These vehicles were assembled with rear outboard seat belt anchorage's that may not withstand the required load. During loading, stress could cause the attachment metal to tear and allow the anchorage to separate from the body.
WHAT WE WILL DO: To prevent this condition from occurring and in order to comply with FMVSS 210, your retailer will replace the existing anchor bolt with a new should bolt and thread locking adhesive. Additionally, noise control patches will be applies at each anchorage. This service will be performed for you at no charge.
WHAT YOU SHOULD DO: Please contact your Oldsmobile retailer immediately to arrange a service date. Instructions have been sent to your retailer. It is estimated that parts will be available to your retailer October 17, 1995. Please ask your retailer if you wish an estimate of the total time needed to schedule, process and return your vehicle. Included in this time would be about twenty (20) minutes for a technician to perform the work required.
Your Oldsmobile retailer is best equipped to obtain parts and provide service to promptly correct your vehicle. However, if you take your vehicle to your retailer on the agreed service date, and they do not remedy this condition then, or within five days, we suggest you call Oldsmobile Customer Assistance (1-800-442-6537). Deaf, hearing impaired, or speech impaired persons with telecommunication devices for the deaf (TDD/TTY) may contact Oldsmobile Customer Assistance at 1-800-TDD-OLDS (1-800-833-6537). They will assist you and the retailer in getting your vehicle corrected.
After contacting your retailer and Oldsmobile Customer Assistance, if you are still not satisfied that we have done our best to correct this condition without charge and within a reasonable time, you may write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, D.C. 20590 or call 800-424-9393 (Washington, D.C. residents call 366-0123).
OWNER REPLY CARD: The enclosed owner reply card identifies your vehicle. Presentation of this card to your retailer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry for this inconvenience; however, we took this action for your safety and continued satisfaction with our products.
OLDSMOBILE DIVISION General Motors Corporation
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
