DIGITAL-ELEC/MECH INSTRUMENT CLUSTERS REPAIR PROGRAM

SUBJECT: DIGITAL AND ELECTROMECHANICAL INSTRUMENT CLUSTERS - EXCHANGE REPAIR PROGRAM

MODELS/YEARS 1991 CUTLASS CALAIS, CUTLASS CIERA, CUSTOM CRUISER, CUTLASS SUPREME, EIGHTY-EIGHT, NINETY-EIGHT, TOURING SEDAN, SILHOUETTE AND BRAVADA MODELS

The Exchange/Repair Program for instrument clusters used on 1991 Cutlass Calais, Cutlass Ciera, Cutlass Supreme, Eighty-Eight, Custom Cruiser, Ninety-Eight, Touring Sedan, Bravada and Silhouette is as follows. This program provides repaired instrument clusters in exchange for inoperative ones at a cost substantially below new replacement parts.

Instrument clusters are serviced by the exchange units listed in this bulletin. See pages with illustrations. Part numbers and applications are listed below.

MODEL P/N DESCRIPTION -------------- -------- ---------------------- Cutlass Calais 16148511 - Base 16134103 - Gage - 2.3 L4 - 8000 RPM - ABS 16148813 - Gage - V6 - Tach 16148823 - Gage - 2.5 L4 - Tach Cutlass Ciera 16126953 - Base - 3 Speed 16126963 - Base - 4 Speed 16126973 - Base - Medallion 16140923 - Gage - High Output - Tach 16125623 - Gage - 4 cyl. - console shift 16140943 - Gage - High Output - console shift 25088105 - Gage - 4 cyl. - tach Cutlass Supreme 25080821 - Base 16124373 - Gage - Digital 16136203 - Gage - With HUD 16130663 - HUD - Coupe - Black 16135893 - HUD - Sedan - Black 16144873 - HUD - Sedan - Garnet 16144883 - HUD - Coupe - Garnet Eighty-Eight 16124993 - Base - (Blue Case) 16125003 - Gage 16132473 - Digital Custom Cruiser 25089733 - Gage Ninety-Eight 16148693 - Base 25122019 - Digital Touring Sedan 25089904 - Gage Silhouette 16147993 - Gage Bravada 16142925 - Gage 25088409 - Digital or 16153945 - Digital

Exchange units are obtained by telephoning one of the twenty six authorized AC-Delco Service Centers listed in this bulletin. If the service center contacted does not have a pre-exchange cluster, call 313-974- 0497 (between the hours of 7:30 AM and 4:30 PM EST) and give the operator the following information:

1 . Name of the AC Delco service center contacted. 2. Part number of the unit ordered. 3. Dealer name, address and telephone number.

The operator will locate the nearest service center with an available unit. The service center will advise the dealer when delivery can be expected.

Please Note: This procedure should not be used to bypass the established exchange procedure. However, it may be used when special handling is required to retain customer satisfaction.

Timely Return Of Units For Repair: Return of units for repair in cases of pre-exchange is critical to the success of the exchange program. Failure to return parts immediately may result in local part shortages.

Please adhere to the following procedure when a vehicle requires dealer service for an inoperative instrument cluster:

1. Follow the diagnostics procedure in the Service Manual precisely and completely. Many conditions perceived by the observer to be in the instrument cluster are actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional assemblies to service centers.

2. When diagnostics are complete and the condition is determined to be the instrument cluster, determine which exchange is required by matching the unit to the cluster illustration on the attached pages. If the odometer is part of the exchange unit, tell the service center the mileage to which the cluster should be set.

3. Upon receiving the exchange unit from the service center, take it into the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative cluster. Hands must be free of dirt and grease. Avoid touching electronic components, as electro-static discharge can degrade performance or cause failure.

4. Remove the inoperative instrument cluster and replace it with the exchange unit.

5. Include a description of the instrument cluster problem in the "Nature of Problem" area of the ACD- 1078 form. Pack the inoperative instrument cluster in the reusable shipping container, together with five (5) copies of the completed ACD-1 078 warranty form.

6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative instrument cluster at the service center.

7. Failure to return the inoperative instrument cluster in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative instrument cluster to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or an instrument cluster replacement fee.

The success of the instrument cluster Exchange/Repair Program is dependent upon prompt return of the inoperative instrument cluster to the service center. Your cooperation is essential to maintaining sufficient quantities of exchange stock.

The success of the instrument cluster Exchange/Repair Program is dependent upon prompt return of the inoperative instrument cluster to the service center. Your cooperation is essential to maintaining sufficient quantities of exchange stock.

The dealer is to submit an Oldsmobile Warranty Claim for the R and R of the unit and freight charges. The dealer is responsible for retaining the original copy of the Form 1078A and freight receipt or shipping invoice. An additional 0.2 hour administration allowance will be paid when units are repaired under warranty. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "Labor Hours" column of he Oldsmobile Warranty Claim Form.

Center Service Center Service Center Location Name and Address Phone Numbers

Alabama Rickwood Radio Mobile (205) 661-8692 1283 Azalea Rd. 1-800-334-7065 Natl. Mobile, AL 36609 Arizona Jimmy's Radio-TV Corp. 1-800-528-2056 Natl. 7882 East Gray Road (602) 948-5717 Scottsdale, AZ 85260 California Auto Electric Radio 1-800-321-6969 (out-state) 1841 W. Commonwealth 1-800-321-6970 (in-state) Fullerton, CA 92633 (714) 871-7357 Speed-O-Tach (415) 935-2040 2198 N. Main 1-800-442-4491 (in-state) Walnut Creek, CA 94596 Colorado Downtown Radio of Denver 1-800-525-3539 Natl. 2525 W. 6th Street (303) 573-6288 Denver, CO 80204 Florida Techni-Car, Inc. 1-800-822-0022 (out-state) 5688 W. Crenshaw Street 1-800-662-0022 (in-state) Tampa, FL 33634 (813) 884-0022 Georgia Speedometer Service Co. 1-800-241-2385 (out-state) 8471 Roswell Road 1-800-332-1827 (in-state) Atlanta, GA 30350 (404) 998-1666 Illinois D & B Auto Radio, Inc. 1-800-323-4813 Natl. 2410 Corporate Drive (708) 916-8787 Addison, IL 60101 Maryland Caton Radio, Inc. 1-800-443-6709 Natl. 6328 Baltimore Nt. Pk. (301) 747-8667 Catonsville, MD 21228 Massachusetts Modern Radio Shop 1-800-848-4001 Natl. 34 Broadway (617) 246-2052 Wakefield, MA 01880 Michigan Specmo Enterprises, Inc. 1-800-545-7911 Natl. 3890 W. 1 1 Mile Road (313) 399-9806 Berkley, MI 48072 Minnesota Auto Sound Entronix 1-800-328-0795 Natl. 9600 54th Avenue (612) 559-9654 Minneapolis, MN 55442 Missouri Autronics Auto Spec. 1-800-325-1325 (out-state) 1450 Page Industrial Ct. 1-800-392-1516 (in-state) St. Louis, MO 63132 (314) 423-2323 New Jersey Eastern Electronics, Inc. 1-800-221-2138 (out-state) 180 Essex Street 1-800-221-2143 (in-state) Hackensack,NJ 07601 (201) 342-3945 New York Model Electronics, Inc. (914) 623-8020 321 W. Route 59 1-800-443-9657 Natl. Nanuet, NY 10954 United Radio Service 1-800-448-0944 (out-state) 5705 Enterprise Pkwy. 1-800-962-0901 (in-state) E. Syracuse, NY 13057 (315) 446-5570 North Carolina Downtown Radio Svcs, Inc. 1-800-537-0116 (out-state) 2908 Stewart Creek Blvd 1-800-522-4706 (in-state) Charlotte, NC 28216 (704) 391-0801 Ohio Dayton Speedometer Service 1-800-543-9687 (out-state) 660 N. Main Street 1-800-543-0719 (in-state) Dayton, OH 45405 (513) 222-1491 Electra Sound, Inc. 5260 Commerce Parkway W. (216) 433-9600 Parma, OH 44130 1-800-252-4200 Natl. Pennsylvania R. T. Grim Co. 1-800-222-5509 Natl. 400 Regis Avenue (412) 655-1574 Pittsburgh, PA 15236 H&R Radio Service 1-800-523-6605 (out-state) 155 York Road 1-800-492-2074 (in-state) Warminster, PA 18974 (215) 672-3707 Tennessee Rickwood Radio Service 1-800-423-4142 Natl. 1830 Airlane Drive (615) 889-3270 Nashville, TN 37210 Texas Speedometer Service, Inc. 1-800-336-3998 Natl. 3227 Skylane Drive (214) 380-8944 Carrollton (Dallas),TX 75006 Zener Electronics, Inc. 1-800-992-1092 Natl. 9434 Old Katy Road - 400 (713) 932-6360 Houston, TX 77055 Virginia Southern Autotronics, Inc. 1-800-446-2880 (out-state) 3300 Norfolk Street 1-800-572-2880 (in-state) Richmond, VA 23230 (804) 353-5400 Washington Instrument Sales / Service 1-800-444-7976 Natl. 18814 72nd Avenue South (206) 251-9092 Kent, WA 98031

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.