MI-TICS Injection Pump Exchange Program/Warranty Guidelines Effective October 1, 2003
| Subject: | MI-TICS Injection Pump Exchange Program/Warranty Guidelines Effective October 1, 2003 |
| Models: | 1999-2004 Chevrolet W-Series Medium Duty Tilt Cab Models |
| 1999-2004 GMC W-Series Medium Duty Tilt Cab Models |
| 1999-2004 Isuzu NPR/NQR Commercial Models |
| with 4HE1 Diesel Engine |
This bulletin is being revised to remove a Canadian Repair Station. Please discard Corporate Bulletin Number 03-06-04-063 (Section 06 -- Engine/Propulsion System).
Eligibility
Region | Pump Type | Basic Warranty Years 1 and 2 | Emission Warranty | |
|---|---|---|---|---|
Year 3 (US Only) | Years 4 and 5 | |||
United States of America | MI-TICS Injection Pump | 2 Years/Unlimited Mileage Injection Pump Warranty May use Exchange Pump or Optional Repair & Return (see Additional Guidelines) Dealer E-mail or faxes pump request form (attached) to 4HE1 Injection Pump Program | 5 Years/160,000 km (100,000 mi) May use Exchange Pump or Optional Repair & Return (see Additional Guidelines) Dealer E-mail or faxes pump request form (attached) to 4HE1 Injection Pump Program | 5 Years/160,000 km (100,000 mi) *Emission Warranty (see Emission Warranty Definition below) Repair and return through local Bosch® Service Station (see attached locations) |
Canada | MI-TICS Injection Pump | 2 Years/Unlimited Mileage Injection Pump Warranty May use Exchange Pump or Optional Repair & Return (see Additional Guidelines) Dealer E-mail or faxes pump request form (attached) to 4HE1 Injection Pump Program | 5 Years/160,000 km (100,000 mi) *Emission Warranty (see Emission Warranty Definition below) Repair and return through local Bosch® Service Station (see attached locations). | |
Important: When using the repair station option, the exchange must be completed and delivered to the repair station to verify warranty repair through Bosch®.
If any of the following conditions are found with the failed pump, the warranty will be voided.
| • | Water in fuel system |
| • | Wrong fuel (gasoline) |
| • | Oil contamination (from lack of engine maintenance) |
| • | Tampering |
Procedure
- Determine if it is necessary to replace the injection pump by following the diagnostic information in the Diesel Fuel Injection sub-section of the Isuzu Commercial Truck Service Manual. In order to determine if the pump is faulty, verify that the fuel control rack is moving properly by connecting the Tech 2® with the ignition key ON.
- When it is determined that an exchange pump is needed, use one of the two following options to request the exchange pump.
- The core must be returned from the dealer WITHIN 48 HOURS after the repair with all the vehicle information requested (see attached Injection Pump Return Procedures Form) to the address below.
- The following must be completed prior to returning the injection pump core to Bosch®.
The control rack sensor output voltage at 0% throttle should be 1.2 volts. Press down on the accelerator pedal to wide open throttle (WOT). The voltage should now increase to greater than 2.0 volts. If the voltage doesn't change from 0-100 percent throttle positions, then the pump is faulty. Record the test results as they will be required to complete the pump request form.
Option 1 (U.S. only): Complete the electronic MD-TICS (6 CYL)/MI-TICS (4 CYL) INJECTION PUMP REQUEST form and E-mail to [email protected]. Retrieve an electronic copy of the MD-TICS (6 CYL)/MI-TICS (4 CYL) INJECTION PUMP REQUEST FORM from www.isuzutruckservice.com or from www.gmict.org.
Option 2: Complete the attached form and FAX to the 4H Injection Pump Desk at (USA: 1-800-672-9324) (Canada: 1-248-276-0188).
In either option, the 4H Injection Pump Desk will contact you to confirm that the request has been processed.
The 4H Injection Pump Desk will be available Monday through Friday from 8am-5pm (Eastern Standard Time). Contact the 4H Injection Pump Desk at (USA: 1-888-482-5828) (Canada: 1-248-276-0213).
Important: After the installation of the replacement or repaired pump, you must perform the TPS Relearn Procedure. Refer to Corporate Bulletin Number 02-07-30-025B for this procedure. Failure to perform this procedure may affect transmission shifting and perceived engine performance.
Important: A $3,000 core charge will be applied if not handled in a timely manner.
Robert Bosch Corporation
2800 South 25th Avenue
Broadview, IL 60155-4534
Attn: REMB
phone (708) 865-5625
| • | Drain all of the fuel from the injection pump housing. |
| • | Reinstall all fuel and oil fittings and any other parts that may have been removed from the core. |
| • | Repackage the injection pump core as outlined in the return instructions that are supplied with the exchange injection pump. |
| • | Complete the core return procedure form and fax to the freight company (AIT Worldwide Logistics). The freight company will provide you with a bill of lading number for tracking purposes. |
Additional Guidelines (Repair Station Instructions)
The pump exchange form must be completed and delivered to the repair station along with the injection pump. The repair station must have this information to validate any possible warranty. Once warranty is validated, the pump will be repaired at no cost to you.
During the Emission warranty, the repair station will perform repairs and bill the dealer for the pump repair. The dealer must then submit for reimbursement for the repair as a warranty sublet (see Submitting Warranty Claim).
When is it necessary for conditioning the injection pump? Usually, it doesn't require maintenance service if the vehicle is well maintained (such as regular oil/filter changes, frequent inspection, draining or replacement of the fuel filter and fuel/water separator).
The following engine failure modes, as defined by Isuzu, may affect the injection pump performance:
| • | Major engine failure that results in heavy metal debris that resulted from bearing seizure, a broken connecting rod or cracked piston and liner. |
| • | A lack of lubrication that resulted in engine failure. |
| • | Stripped injection pump gears (may be more common in 1999 and 2000 MY vehicles). |
| • | A melted piston from over-fueling. |
| • | Excessive coolant mixed with engine oil. |
In any of the above situations, the injection pump should be sent to a Bosch® Service Center (see attached MD-TICS Repair Stations locations) for flushing, cleaning, performance check and adjustment, if necessary, before it is reused.
Submitting Warranty Claim
Labor Operation | Description | Labor Time |
|---|---|---|
J5950 | *Injection Pump - R&R includes minor parts (such as gaskets and fluids) | Use published labor operation time |
Add: | Administrative Allowance | 0.2 hr |
*Vehicles in the Emission warranty period should submit the pump repair cost under "Sublet" amount.
Important: Vehicles within the 0-2 year period that have injection pump parts amount claims will be rejected. Further, all injection pump part numbers will be MAC (Manually Allocation Code) and will require special authorization from Isuzu if the dealer needs to order.
*Emission Warranty Definition
Isuzu must warranty the emission control system on your vehicle for the periods of time listed above provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system and engine computer. See your Warranty Booklet Information for details.
MD-TICS Repair Stations | ||
|---|---|---|
City Diesel, Inc. 2215 Gordon Terry Parkway, Suite B Decatur, AL 35601 Tel: (256)350-5160 Fax: (256)350-5166 | Arkansas Fuel Injection, Inc. 7101 Interstate 30 Little Rock, AR 72209 Tel: (501) 565-3712 Fax: (501) 565-3705 | Berge's Engines & Control Systems 537 S. Coralridge Place City of Industry, CA 91746 Tel: (626) 333-7093 Fax: (626) 333-6732 |
Diamond Diesel Service, Inc. 2550 East 12th Street Oakland, CA 94601 Tel: (510) 532-8500 Fax: (510) 532-1026 | United Diesel Service, Inc. 1903 Penn Mar Avenue S. El Monte, CA 91733 Tel: (626) 579-4832 Fax: (626) 579-2348 | Advance Diesel Injection, Inc. 3134 Main Street San Diego, CA 92113 Tel: (619) 232-6452 Fax: (619) 232-5723 |
Propulsion Controls Engineering 2255 National Avenue San Diego, CA 92113 Tel: (619) 687-0035 Fax: (619) 687-0038 | Coast Fuel Injection, Inc. 1590 Industrial Avenue San Jose, CA 95112 Tel: (408) 287-7600 Fax: (408) 885-8356 | Central Motive Power, Inc. 6301 N. Broadway Denver, CO 80216 Tel: (303) 428-3611 Fax: (303) 428-6785 |
Roy's Diesel Injection Service, Inc. 4020 Lenox Avenue Jacksonville, FL 32254 Tel: (904) 384-7529 Fax: (904) 384-4839 | L & J Diesel Service, Inc. 5323 Lenox Avenue Jacksonville, FL 32205 Tel: (904) 786-7402 Fax: (904) 786-7438 | Diesel Power & Injection, Inc. 7741 N.W. 53rd Street Miami, FL 33166 Tel: (305) 592-7070 Fax: (305) 592-5936 |
Southeast Power Systems of Orlando 4220 N. Orange Blossom Trail Orlando, FL 32804 Tel: (407) 293-1371 Fax: (407) 298-1482 | Diesel Injection & Electric Co. 231 Main Street Forest Park, GA 30297 Tel: (404) 361-2222 Fax: (404) 361-1701 | Midwest Fuel Injection Service 15622 S. 70th Court Orland Park, IL 60462 Tel: (708) 532-1102 Fax: (708) 532-3733 |
Fort Wayne Diesel Service 2732 Broadway Fort Wayne, IN 46807 Tel: (260) 456-1277 Fax: (260) 745-1554 | Turbo & Diesel Injection Co., Inc. 3760 W. Morris Street Indianapolis, IN 46241 Tel: (317) 247-7373 Fax: (317) 247-5652 | Diesel Injection Service Co., Inc. 4710 Allmond Avenue Louisville, KY 40209 Tel: (502) 361-2531 Fax: (502) 368-7858 |
Gerhardt's Inc. 819 Central Avenue Jefferson, LA 70121 Tel: (504) 733-2500 Fax: (504) 734-7730 | Boston Fuel Injection, Inc. 410 Beacham Street Chelsea, MA 02150 Tel: (617) 884-5151 Fax: (617) 884-5119 | Metro Fuel Injection 37B St. Jacques Avenue Agawam, MA 01001 Tel: (413) 789-6600 Fax: (413) 789-6611 |
J.G. Parks & Son, Inc. 24360 Ocean Gateway Mardela Springs, MD 21837 Tel: (410) 742-0400 Fax: (410) 749-5938 | Diesel Equipment Sales & Service 578 E. Main Street Potterville, MI 48876 Tel: (517) 645-7684 Fax: (517) 645-7867 | Diesel & Import Auto/Truck Svc. 9102 Isanti Street Northeast Blaine, MN 55449 Tel: (763) 780-2570 Fax: (763) 780-8321 |
St. Joseph Diesel, Inc. 18248 Highway 71 North St. Joseph, MO 64505 Tel: (816) 233-3736 Fax: (816) 233-4028 | Diesel Fuel Inj. Service, Inc. 9331 S. Broadway St. Louis, MO 63125 Tel: (314) 631-2500 Fax: (314) 631-1131 | Diesel Equipment Co. 212-220 Atwell Ave. Greensboro, NC 27406 Tel: (336) 373-8331 Fax: (336) 370-4360 |
Southeastern Diesel Sales & Service 5464 Hwy. 301 North Elm City, NC 27822 Tel: (252) 236-4163 Fax: (252) 236 4205 | Diesel Specialties, Inc. 13325 "B" Street Omaha, NE 68144 Tel: (402) 330-0580 Fax: (402) 330-7640 | Garden State Trailer Jockey 423 County Road Cliffwood, NJ 07721 Tel: (732) 566-4970 Fax: (732) 566-0340 |
Mason's Diesel Powered Products 157 Delsea Drive Hurffville, NJ 08080 Tel: (856) 228-9191 Fax: (856) 228-5343 | J & S Diesel Service 5155 S. Industrial Road Las Vegas, NV 89118-1745 Tel: (702) 736-1133 Fax: (702) 736-0951 | Specialized Diesel Service, Inc. 5972 Court Street Road Syracuse, NY 13206 Tel: (315) 463-8575 Fax: (315) 432-4405 |
Laban Diesel Equipment Corp. 627 W. Merrick Road Valley Stream L.I., NY 11580 Tel: (516) 561-2203 Fax: (516) 561-2578 | Dick Laing Diesel Service 155 W. Arterial Highway Binghamton, NY 13901 Tel: (607) 722-1430 Fax: (607) 723-9277 | D & W Diesel, Inc. 1503 Clark Street Road Auburn, N.Y. 13021 Tel: (315) 253-4883 Fax: (315) 258-9415 |
Diesel Injection Service Co., Inc. 3032 Reading Road Cincinnati, OH 45206 Tel: (513) 281-5315 Fax: (513) 281-1311 | Columbus Diesel Supply Co. 1575 Integrity Drive, East Columbus, OH 43209 Tel: (614) 445-8391 Fax: (614) 445-8104 | Northern Factors Corporation 9505 N.E. Vancouver Way Portland, OR 97211 Tel: (503) 283-5615 Fax: (503) 283-1272 |
Fuel Injection Sales & Service 5332 W. Tilghman Street Allentown, PA 18104 Tel: (610) 395-3718 Fax: (610) 395-9308 | Automotive Ignition Company 301 Meade Street @ Trenton Ave. Pittsburgh, PA 15221 Tel: (412) 243-3080 Fax: (412) 241-8843 | Superior Diesel, Inc. 6881 Bulldog Drive N. Charleston, SC 29406 Tel: (843) 553-8331 Fax: (843) 569-5984 |
Diesel Power, Inc. 90 Paris Avenue Nashville, TN 37210 Tel: (615) 256-8382 Fax: (615) 256-5382 | M & D Distributors, Inc. 6904 N. Shepherd Houston, TX 77091 Tel: (713) 699-4100 Fax: (713) 699-1938 | M & D Distributors, Inc. 1002 Paulsun Drive San Antonio, TX 78219 Tel: (210) 225-7616 Fax: (210) 271-0812 |
M & D Distributors, Inc. 4828 Calvert Street Dallas, TX 75247 Tel: (214) 631-0127 Fax: (214) 631-4112 | Fuel Research, Inc. 127 W. New Boston Road Nash, TX 75569 Tel: (903) 832-7051 Fax: (903) 832-7051 | Industrial Injection Service, Inc. 1201 South 700 West Salt Lake City, UT 84104 Tel: (801) 972-0476 Fax: (801) 972-2073 |
United Diesel, Inc. 5700 C& D General Washington Dr Alexandria, VA 22312 Tel: (703) 750-3040 Fax: (703) 750-3042 | Superior Diesel Service, Inc. 2106 E. Main Street Richmond, VA 23223 Tel: (804) 643-4021 Fax: (804) 788-4123 | Seattle Injector Company, Inc. 1410 Airport Way South Seattle, WA 98134 Tel: (206) 623-1135 Fax: (206) 623-1289 |
Diesel Injection Service, Inc. 216 Wilburn Road Sun Prairie, WI 53590 Tel: (608) 837-7358 Fax: (608) 837-6341 |
| |
MD-TICS Repair Stations - Canada | |
|---|---|
Alberta United Diesel Injection 6210 75th Street Edmondton, AB T6E 2W6 Tel: (780) 468-8660 Fax: (780) 468-8671 | British Columbia Fred Holmes Fuel Injection 31 W. 3rd Avenue Vancouver, BC V5Y 3T8 Tel: (604) 872-7721 Fax: (604) 872-8141 |
Ontario Sharma Diesel Fuel Injection Svc. 1055 Stacey Court Mississauga, ON L4W 2X7 Tel: (905) 625-3640 Fax: (905) 625-0162 | Quebec ADF Diesel 1790, Route De L'Aeroport Ste-Foy, QC G2E 3L9 Tel: (418) 681-0631 Fax: (418) 681-3686 |
MD-TICS Repair Stations - Puerto Rico | ||
|---|---|---|
Rotto Diesel, Inc. Ave. F.D. Roosevelt 1327 Puerto Neuvo Puerto Rico 00920 Tel: (787) 781-7135 Fax: (787) 793-7045 |
INJECTION PUMP RETURN PROCEDURES FORM MUST BE FAXED TO AIT WORLDWIDE LOGISTICS (FREIGHT COMPANY) FAX (817)488-6426, PHONE (800)433-7931 | |
|---|---|
DEALER INFORMATION To be completed by OEM dealer | |
Dealer Code:
| Dealer Contact:
|
Dealer Name:
Dealer Shipping Address:
Phone Number: ( )
Fax Number: ( ) Date:
VIN:
| |
TRANSPORTATION REQUIREMENTS To be completed by OEM dealer | |
ATTENTION: AIT FREIGHT SYSTEMS
Date faxed to AIT:
Pick up I/P core listed above and deliver to the following address:
TICS Repair Station Name:
Shipping Address:
City:
State:
ZIP/Postal Code:
| |
INJECTION PUMP RETURN INFORMATION To be completed by OEM dealer | |
Waybill Number: ____ ____ ____ ____ ____ ____ ____
Waybill Number Must Be Provided by OEM Dealer by AIT and/or Agent.
Injection Pump P/N: 1 0 7 ____ ____ ____ -- ____ ____ ____ ____
I/P Serial Number (3 digits, letter, 6 digits):
____ ____ ____ ____ ____ ____ ____ ____ ____ ____ | |
Failed pump must be shipped within 48 hours to the closest Authorized TICS Repair Station after repair. (If not shipped, core charge is $3,000.00) | |
LEVEL OF SERVICE | |
____ Next Day ____Second Day __X__ Deferred (3-5 Days) | |
TRANSPORTATION COMPANY / PICK UP RECEIPT | |
Freight Co. Name:
Date Pick Up:
Driver Signature:
| |
MD-TICS (6 CYL)/MI-TICS (4 CYL) INJECTION PUMP REQUEST | ||
|---|---|---|
1. REPAIR TYPE _____ Repair & Return _____ Exchange | 2. VEHICLE STATUS _____ New Vehicle (under 36 months) _____ Customer/Dealer Pay _____ MD-TICS Campaign OEM Dealer PO#_____ | 3. DEALER TYPE _____ ISUZU _____ GMC TRUCK _____ CHEVROLET _____ GM CANADA (Check one) |
4. DEALER INFORMATION Dealer Code:
Dealer Contact:
Dealer Name:
Shipping Address:
Phone Number:
Fax Number:
| ||
5. VEHICLE INFORMATION VIN Number:
Transmission: _____ M/T _____A/T (Check one)
In Service Date (Mo/Day/Yr):
Mileage:
| ||
6. REPAIR INFORMATION MD-TICS I/P Assy No: 107692-
MI-TICS I/P Assy No: 107492-
If repair for MI-ICS (4HE1), step 7 must be completed.
Failed I/P Serial No: ___ ___ ___ (3 digits) ___ (letter) ___ ___ ___ ___ ___ ___ (6 digits)
Important: Failed pump core must be shipped from dealer within 48 hours after repair. If the pump core is not returned within 48 hours, a $3,000 core charge will be applied. | ||
7. MID-TICS 94 (CYL) INJECTION PUMP PRELIMINARY INSPECTION Rack Signal Voltage (Tech 2 Required):
Key ON at 0% _______________ volts
Key ON at 100% _______________ volts
Engine Oil Used
Viscosity W-_______________
Fuel used:
Engine shutdown lever operation:
_____ OK (moves from shutdown to start up position)
_____ Not OK (no movement, no resistance, etc.)
_____ Oil condition OK _____Not OK (check one)
_____ #1 winterized fuel _____ #2 fuel or blend (check one)
Engine starting above 0°C (32°F) _____ OK
Ambient temperature:__________ | ||
TO ORDER: Complete all of the above information and e-mail the completed form to [email protected] or BY FAX PRINT THIS FORM and fax to: USA FAX: (800)672-9324 Important: This form must be filled out completely. If any of the above information (steps 1-7) are incomplete, your request will be delayed. | ||
TO RETURN CORE: Follow core return instructions inside of I/P container. If return instructions were not received, ship RETURN CORE to : Robert Bosch Corporation: 2800 South 25th Avenue, Broadview, IL 60155-4532, Attn: REMB | ||
