Customer Satisfaction - Redesigned Vehicle Jack

General Motors is making available a redesigned vehicle jack for certain 2006 HUMMER H3 vehicles. This new jack has been designed to increase jack durability in the event of repeated use under certain conditions.

Dealers are to install a new designed vehicle jack.

Involved are certain 2006 HUMMER H3 vehicles built within these VIN breakpoints:

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs. Not all vehicles within the above breakpoints may be involved. Dealer should use GMVIS to verify eligibility.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.

-- US dealers - GM DealerWorld Recall Information

-- Canadian dealers - GMinfoNet Recall Reports

-- Export dealers - sent directly to dealers

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

1. Open the rear swing-gate.



2. Open the jack stowage compartment by lifting the levers (1) at the top corners of the panel and tilting the top out first.



3. Unscrew the jack retainer screw by turning the wing nut.
4. Remove the jack and tool kit assembly from the vehicle.
5. Undo the strips that retain the tool kit to the jack. Discard the jack, which must be damaged beyond further use, per section 1.7.3 of the Service Policy and Procedure Manual.



6. Place the tool kit over the new jack with the handle end of the jack to the right as shown.



7. Secure the tool bag to the jack by securely wrapping the straps around the jack. Then, slide the strap through the rings on the bag and secure them.





8. Position the jack and jack tool bag in the swing-gate. When reinstalling the jack and jack tool bag, make sure the jack base is securely seated behind (2) the tabs (1) in the swing-gate.
9. Reinstall the wing nut retainer to fasten the jack and tool bag in the stowage compartment. Make sure that the wing nut passes through the tool bag and the jack before you tighten it.
10. Turn the wing nut retainer clockwise to secure.
11. Reinstall the compartment cover by inserting the locator tabs in the holes in the swing-gate. Push the latches down to secure it.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Claim with the information indicated below:

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

Your complete satisfaction with your 2006 model year HUMMER H3 SUV is important to us. Throughout a model year production, enhancements typically are made to our vehicles as part of our continuous improvement process. This letter outlines one of these enhancements that HUMMER would like to make available to you at no charge .

HUMMER is making available to you a redesigned vehicle jack. This new jack has been designed to increase jack durability in the event of repeated use under certain conditions.

Instructions for replacing your jack have been sent to your HUMMER dealer. Please contact your HUMMER dealer to schedule an appointment for this enhancement. By scheduling an appointment, your dealer can ensure that the new jack will be available on your scheduled appointment date.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in servicing your vehicle in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

Your complete satisfaction with your 2006 model year HUMMER H3 SUV is important to us and we encourage you to see your HUMMER dealer for this enhancement.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

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