Was the Radio/Audio System Check performed?

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Go to Step 2

Go to Radio/Audio System Check

1. Clean the cassette tape player with a non-abrasive cleaning cassette per the manufacturer's instructions.
2. Play a good selection from a known good cassette tape. Time the selection.
3. Compare the audio quality and time with the same tape in a known good player.

Is the selection time for the complaint tape player between 1 second/minute faster and 2 seconds/minute slower, when compared to the known good tape player?

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Go to Step 3

Go to Step 4

Cassette tape player is operating properly.

Advise customer of proper cleaning procedures and intervals.

Was cause of problem described to the customer?

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Go to Radio/Audio System Check

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Send the radio in for repair of the cassette tape player.

Refer to Radio Replacement .

Is the repair complete?

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Go to Radio/Audio System Check

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