Was the Radio/Audio System Check performed?

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Go to Step 2

Go to Radio/Audio System Check

Operate the compact disc player with the vehicle stationary. Use a known good compact disc.

Does the compact disc player skip or mute?

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Go to Step 3

Go to Step 4

1. Remove the compact disc player (either as part of the radio or as a separate component)

Refer to CD Changer From Bracket Removal or Remote Compact Disc Player Replacement .

2. Send the player in for repair.

Is the repair complete?

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Go to Radio/Audio System Check

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1. Test drive the vehicle on a reasonably smooth paved road.
2. Operate the compact disc player with a known good compact disc.

Does the compact disc player skip or mute?

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Go to Step 3

Go to Step 5

Compact disc player is operating properly.

Advise customer that possible cause of symptom is a defective disc or operating the CD player while driving over an excessively rough road.

Was cause of problem described to customer?

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Go to Radio/Audio System Check

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