Subject: | 05040 -- CHILD RESTRAINT ANCHORAGE SYSTEM OWNER MANUAL UPDATE |
Models: | 2005 GMC SIERRA DENALI |
General Motors has decided that certain 2005 GMC Sierra Denali vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard (FMVSS) 225, (CMVSS) 210.2 requirements for location and instructions for properly attaching child restraints. The owner manual in these vehicles indicate the incorrect seat locations with upper and lower tether anchors, and provide incorrect installation instructions for the top tether anchorage.
An owner manual update will be sent to owners of record that describes the location and proper use of the tether anchors. Dealers are to place an update in the owner manuals of vehicles in their inventory.
Involved are certain 2005 GMC Sierra Denali vehicles built within these VIN breakpoints:
Year | Division | Model | From | Through |
---|---|---|---|---|
2005 | GMC | Sierra Denali | 51100007 | 51291400 |
Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (U.S.), GMinfoNet (Canada), Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld/GMinfoNet.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
No parts are required for this recall.
Make a copy of the owner manual update found in this bulletin and place it in the owner manual.
The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.
Submit a Product Recall Claim with the information indicated below:
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours* |
---|---|---|---|---|---|---|
Update Owner Manual | 0 | N/A | N/A | MA-96 | V1339 | 0.2 |
Courtesy Transportation | N/A | N/A | N/A | MA-96 | * | N/A |
* Submit courtesy transportation using normal labour operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual. |
Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
April 2005Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2005 GMC Sierra Denali vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard (FMVSS) 225, (CMVSS) 210.2 requirements for location and instructions for properly attaching child restraints. The owner manual in these vehicles indicate the incorrect seat locations with upper and lower tether anchors, and provide incorrect installation instructions for the top tether anchorage.
We have enclosed an owner manual update that describes the location and proper use of the tether anchors. Please review this information and then place it in your owner manual for future reference.
If you have any questions, please contact your dealer or the appropriate Customer Assistance Center at the listed number below. The Customer Assistance Center's hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.
Division | Number | Text Telephones (TTY) |
---|---|---|
GMC | 1-866-996-9463 | 1-800-462-8583 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - EspaƱol | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
Guam | 1-671-648-8650 |
|
If, after contacting the appropriate Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.
This free online service offers vehicle and ownership related information and tools tailored to your specific vehicle. To get the most personalized information for your vehicle, visit www.mygmlink.com , and enter your vehicle's 17-character vehicle identification number (VIN) shown on the enclosed customer reply form.
Federal regulation requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors Corporation
Enclosure
05040