CAMPAIGN: EMISSION LABEL ERROR
PRODUCT EMISSION CAMPAIGN
SUBJECT: 97028 - EMISSION LABEL ERROR
MODELS: 1996 CHEVROLET AND GMC P3 AND G/P CUTAWAY CHASSIS TRUCKS EQUIPPED WITH 7.4L (LI9) ENGINE
General Motors has decided that all 1996 P3 and G/P Cutaway Chassis model vehicles equipped with 7.4L (RPO L19) engines and GVW ratings of 14,100 lbs. (RPO C7M), 14,500 lbs. (RPO C7S), 14,800 lbs. (RPO &3D) or 16,500 lbs. (C7R) were built with an incorrect vehicle emission control label. The label incorrectly indicates conformance to only U.S. EPA regulations. The correct statement should indicate conformance to both U.S. EPA and California regulations.
A new vehicle emission control label needs to be installed on the air cleaner. Since a new label can be easily installed, and to reduce customer inconvenience, the label will be sent with installation instructions directly to customers of record. Customers may install the label on the air cleaner. However, if they desire, they may bring the label to their dealer for installation at no charge.
VEHICLES INVOLVED
Involved are all 1996 P3 and G/P Cutaway Chassis model vehicles equipped with 7.4L (RPO L19) engines and GVW ratings of 14,100 lbs. (RPO C,7M), 14,500 lbs. (RPO C7S), 14,800 lbs. (RPO C3D) or 16,500 lbs. (C7R) and built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH
1996 Chevrolet P3 Detroit "3" T3300008 T3317954 1996 GMC P3 Detroit "3" T3500053 T3500831
NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
A new vehicle emission control label will be mailed to owners of record and involved dealers (for dealer stock vehicles) on a no charge basis. If additional labels are required, contact VISPAC at 1-800-923-2000. Be sure to request label part number 12560511 for campaign 97028 DO NOT ORDER THIS PART FROM GMSPO.
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Open hood.
2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing emission label on the air cleaner (see Figure 1).
3. Remove backing from new label and apply over existing label.
4. Beginning at center of label and using a clean, dry cloth, smooth and secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.
Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.
5. Install the GM Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-6100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PART FAILED PARTS LABOR LABOR PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS
Install New Label - -- -- MA-96 V0054 0.2
* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
97028
(Sample Of Notification Used)
August, 1997
Dear <Division(s)> Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall campaign that includes your vehicle.
Reason For This Recall: All 1996 P3 and G/P Cutaway Chassis model vehicles equipped with 7.4L engines and GVW ratings of 14,100 lbs., 14,500 lbs., 14,800 lbs. or 16,500 lbs. were built with an incorrect vehicle emission control label. The label incorrectly indicates conformance to only U.S. EPA regulations. The correct statement should indicate conformance to both U.S. EPA and California regulations.
What Will Be Done: A new vehicle emission control label needs to be installed on the air cleaner. Since a new label can be easily installed, and to reduce your inconvenience, we are enclosing a label with installation instructions. The new label may be installed by you onto the air cleaner of your vehicle. However, if you desire, your GM dealer will install the label for you at no charge.
Contacting Your Dealer: Should you choose to have your GM dealer install the label for you, please bring the customer reply card, along with the enclosed label, to your servicing GM dealer. Please contact your dealer, if desired, to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:
Deaf, Hearing Impaired Division Number or Speech Impaired *
Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-800-462-8583
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Please let us know if you elect to install the label yourself by completing the enclosed postage paid reply card and returning it to us. This assists us in assuring that all affected vehicles have been corrected. Should you choose to have your GM dealer install the label for you, presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, and your right to participate in future recalls, it is recommended that you complete its service as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
<Division(s)> GENERAL MOTORS CORPORATION
Enclosure
LABEL INSTALLATION PROCEDURE
1. Open hood.
2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing emission label on the air cleaner (see illustration below).
3. Remove backing from new label and apply over existing label.
4. Beginning at center of label and using a clean, dry cloth, smooth and secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.
Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
