Subject: | 04002 -- IGNITION CIRCUIT THERMAL EVENTS |
Models: | 1998 BUICK SKYLARK |
1998-2001 CHEVROLET CAVALIER |
1998 OLDSMOBILE ACHIEVA |
1998 PONTIAC GRAND AM |
1998-2001 PONTIAC SUNFIRE |
Due to part availability, this recall is being conducted in three phases. Phase 1 will consist of 1998-1999 vehicles; phase 2 will consist of 2000 vehicles; and phase 3 will consist of 2001 vehicles. When sufficient parts are available to notify customers of 2000 and 2001 vehicles, you will be notified and will receive a new initiation report.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1998 model year Buick Skylark; 1998-2001 model year Chevrolet Cavalier; 1998 model year Oldsmobile Achieva; 1998 model year Pontiac Grand Am; and 1998-2001 model year Pontiac Sunfire vehicles. If the engine fails to start and the driver holds the key in the "start" position for an extended period, high current flows through the ignition switch, and sometimes produces enough heat to melt internal switch parts. If the switch is damaged, a fire could occur in the steering column, even with the engine off and the key removed. The fire could spread to the interior of the car, which could injure occupants of the car or cause damage to adjoining structures.
Dealers are to install a relay kit and verify that the vehicle will start with a properly charged battery in good operating condition (adequate reserve capacity, or cold cranking amps).
Involved are certain 1998 model year Buick Skylark; 1998-2001 model year Chevrolet Cavalier; 1998 model year Oldsmobile Achieva; 1998 model year Pontiac Grand Am; and 1998-2001 model year Pontiac Sunfire vehicles built within these VIN breakpoints:
Year | Division | Model | From | Through |
---|---|---|---|---|
1998 | Buick | Skylark | WC400001 | WC419782 |
1998 | Chevrolet | Cavalier | W7100001 | W7338853 |
WB900001 | WB907093 | |||
WM100001 | WM125954 | |||
WS100001 | WS195627 | |||
WS800002 | WS872036 | |||
1999 | Chevrolet | Cavalier | X7100001 | X7325565 |
XB900001 | XB907622 | |||
XS100008 | XS188987 | |||
XS800001 | XS863995 | |||
2000 | Chevrolet | Cavalier | Y7100001 | Y7459760 |
YB900001 | YB904761 | |||
YS100001 | YS257163 | |||
2001 | Chevrolet | Cavalier | 17100001 | 17370764 |
1S100001 | 1S219421 | |||
1998 | Oldsmobile | Achieva | WM300001 | WM326922 |
1998 | Pontiac | Grand Am | WC700001 | WC784311 |
WM500001 | WM527299 | |||
1998 | Pontiac | Sunfire | W7500001 | W7603242 |
WB200001 | WB206765 | |||
WS100003 | WS195633 | |||
WS800001 | WS871999 | |||
1999 | Pontiac | Sunfire | X7500001 | X7586420 |
XB200001 | XB205488 | |||
XS100009 | XS188973 | |||
XS800005 | XS863973 | |||
2000 | Pontiac | Sunfire | Y7100003 | Y7459754 |
YB200001 | YB203598 | |||
YS100011 | YS257157 | |||
2001 | Pontiac | Sunfire | 17100002 | 17370765 |
1S100002 | 1S219425 |
Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For U.S.: For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. The customer name and address data furnished will enable dealers to follow up with customers involved in this recall.
For Canada & IPC: Computer listings containing the complete Vehicle Identification Number, customer name and address data of involved vehicles have been prepared, and are being furnished to involved dealers. The customer name and address data will enable dealers to follow up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.
Important: An initial supply of harness kits required to complete this program will be pre-shipped to involved dealers of record. This pre-shipment is equal to 20% of your involved vehicles and is scheduled to begin the week of February 16, 2004. Pre-shipped parts will be charged to dealer’s open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number | Description | Qty/ Vehicle |
---|---|---|
22694036 | Harness Kit, Engine Wiring Harness Extension (4 Cyl. J Car and N Car) | 1 |
88880045 | Harness Kit, Engine Wiring Harness Extension (6 Cyl. N Car) | 1 |
26034119 | Switch, Ignition (All) | As Required |
22551357 | Lever, Steering Column Tilt Wheel Release (All) | As Required |
12089191 | Splice Sleeve (Sealed) | As Required |
25010633 (U.S.) 729854 (Canada) | Filter, Engine Oil (PF44) - 4 Cylinder (1998 2.4L Only) | 1 |
Important: If the battery fails the test (does not have sufficient reserve capacity or cold cranking amps required), the customer should be advised that the battery is not functioning properly and should be replaced. The customer should be informed that battery replacement is not covered under this recall, and that a replacement battery may be purchased from the dealership or another source.
Caution: The oil filter, exhaust manifold, and exhaust pipe may be hot. Use care to avoid personal injury.
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Tighten
Tighten to 10 N·m (89 lb in).
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 16 and remove the nut. Do NOT perform Steps 9-15 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 9 of this procedure. Steps 9-15 will require the use of one ADDITIONAL butt connector P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 9-15, proceed to Step 18. Do not perform Steps 16-17. If you did NOT perform Steps 9-15, proceed to Step 16.
Important: If you performed Steps 9-15 earlier, proceed to the next IMPORTANT statement prior to Step 24. Do not perform Steps 22-23. If you did NOT perform Steps 9-15 earlier, proceed to Step 22.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (97 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, no further action is required. |
• | If the starter will NOT crank the engine, skip to Procedure A for N car Achieva/Grand Am/Skylark . |
Tighten
Tighten the screw to 10 N·m (89 lb in).
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 25 and remove the nut. Do NOT perform Steps 18-24 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 18 of this procedure. Steps 18-20 will require the use of one ADDITIONAL butt connector P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 18-24, proceed to Step 27. Do NOT perform Steps 25-26. If you did NOT perform Steps 18-24, proceed to Step 25.
Important: If you performed Steps 18-24 earlier, proceed to the next IMPORTANT statement prior to Step 32. Do not perform Steps 30-31. If you did NOT perform Steps 18-24 earlier, proceed to Step 30.
Tighten
Tighten the nut to 2.5 N·m(22 lb in).
Important: In the next steps, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten to 11 N·m (97 lb in).
Tighten
Tighten to 9 N·m (80 lb in).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
• | Tighten the two bolts attaching the brace to the intake manifold to 24 N·m (18 lb ft). |
• | Tighten the two bolts to the engine block to 26 N·m (19 lb ft). |
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the bolts to 10 N·m (89 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, proceed to the next step. |
• | If the starter will NOT crank the engine, skip to Procedure A for Achieva/Grand Am/Skylark. |
Notice: The ignition switch mounting screws and the screws that secure the upper and lower halves of the steering column covers are self-tapping. To prevent stripping the screws when attaching the ignition switch and steering
column covers, the following procedure should be used:
• Place the screw into position and with slight pressure, rotate the screw in a counter-clockwise (loosening) direction. • When the original thread is located, the screw will drop slightly; reverse direction and tighten the screw.
Tighten
Tighten both screws to 1.4 N·m (12 lb in).
Tighten
Tighten the fasteners to 9 N·m (80 lb in).
Tighten
Tighten the fasteners to 2 N·m (18 lb in).
Tighten
Tighten the fasteners to 2 N·m (18 lb in).
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Important: The push-in barbed feature on the plastic harness clips are NOT used when attaching the wiring harnesses together in the next step.
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 28 and remove the nut. Do NOT perform Steps 21-27 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 21 of this procedure. Steps 21-27 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 21-27, proceed to Step 30. Do NOT perform Steps 28 29. If you did NOT perform Steps 21-27, proceed to Step 28.
Important: If you performed Steps 21-27 earlier, proceed to the next IMPORTANT statement prior to Step 35. Do not perform Steps 33-34. If you did NOT perform Steps 21-27 earlier, proceed to Step 33.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (97 lb in).
Tighten
Tighten the bolt to 9 N·m (80 lb in).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
Tighten the bolt to 90 N·m (66 lb ft)..
Tighten
Tighten the clamp to 5 N·m (44 lb in)..
Tighten
Tighten the clamp to 5 N·m (44 lb in)..
Tighten
Tighten the bolts to 10 N·m (89 lb in)..
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, proceed to the next step. |
• | If the starter will NOT crank the engine, skip to Procedure A for J car Cavalier/Sunfire . |
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Important: The push-in barbed feature on the plastic harness clips are NOT used when attaching the wiring harnesses together in the next step.
Important: The terminals located on the starter motor solenoid can be accessed through the opening between the runners in the intake manifold. It is not necessary to remove the starter motor to access the terminals on the 1999-2001 models.
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 24 and remove the nut. Do NOT perform Steps 17-23 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 17 of this procedure. Steps 17-23 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 17-23, proceed to Step 26. Do not perform Steps 24-25. If you did NOT perform Steps 17-23, proceed to Step 24.
Important: If you performed Steps 17-23 earlier, proceed to the next IMPORTANT statement prior to Step 31. Do not perform Steps 29-30. If you did NOT perform Steps 17-23 earlier, proceed to Step 29.
Important: Because access to the "S" terminal and the "B" terminal on the starter solenoid is limited, it may not be possible to use a torque wrench when tightening the terminal attaching nuts in upcoming Steps 30 and 34. If your torque wrench cannot be used because of insufficient clearance, it is acceptable to tighten the nuts "securely" using regular hand tools.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (97 lb in).
Tighten
• | Tighten the nut to 18 N·m (13 lb ft). |
• | Tighten the long bolt to 9 N·m (80 lb in). |
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the bolts to 10 N·m (89 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, no further action is required. |
• | If the starter will NOT crank the engine, skip to Procedure A for J car Cavalier/Sunfire . |
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Important: The push-in barbed feature on the plastic harness clips are NOT used when attaching the wiring harnesses together in the next step.
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 19 and remove the nut. Do NOT perform Steps 12-18 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 12 of this procedure. Steps 12-14 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 12-18, proceed to Step 21. Do not perform Steps 20-21. If you did NOT perform Steps 12-18, proceed to Step 19.
Important: If you performed Steps 12-18 earlier, proceed to the next IMPORTANT statement prior to Step 26. Do not perform Steps 24-25. If you did NOT perform Steps 12-18 earlier, proceed to Step 24.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (97 lb in).
Tighten
Tighten the starter solenoid bolt or long starter motor bolt to 9 N·m (80 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, no further action is required . |
• | If the starter will NOT crank the engine, skip to Procedure A for J Car Cavalier/Sunfire. |
Notice: The ignition switch mounting screws are self-tapping. To prevent stripping the screws when attaching the ignition switch, the following procedure should be used:
• Place the screw into position and with slight pressure, rotate the screw in a counter-clockwise (loosening) direction. • When the original thread is located, the screw will drop slightly; reverse direction and tighten the screw.
Tighten
Tighten the screws to 4 N·m (35 lb in).
Tighten
Tighten the screws to 4 N·m (35 lb in).
Tighten
Tighten the screws to 2 N·m (18 lb in).
All customer requests for reimbursement for previous repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Product Recall Customer Reimbursement Procedure Form is included with the customer letter.
Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer requests for reimbursement of previously paid repairs for ignition switch replacement and related wiring repairs due to the condition addressed in this bulletin are to be submitted by June 30, 2005.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
• | Proof of ownership at time of repair. |
• | Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair. |
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important: Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.
Submit a Product Recall Claim with the information indicated below:
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours | Net Item |
---|---|---|---|---|---|---|---|
Install Engine Wiring Harness Ext. Kit |
| -- | ** | MA-96 | V1111 |
| *** |
1998 J Car 2.2L 2.4L | 1 2 | 0.6* 0.9* | |||||
1999-2001 J Car 2.2L 2.4L | 1 2 | 0.6* 0.7* | |||||
1998 N Car 3.1L 2.4L | 1 2 | 0.5* 0.8* | |||||
Add: Replace Ignition Switch & Strg Column Tilt Lever J Car N Car | 2 | -- | ** |
|
| 0.3 0.5 | N/A |
Add: Install Butt Connector on Solenoid "S" Terminal as Req'd. | 0 | -- | ** |
|
| 0.2 | N/A |
Customer Reimbursement (Canadian Dealers ONLY) | N/A | N/A | N/A | MA-96 | V1112 | 0.2 | **** |
* For Program Administrative Allowance, add 0.1 hours to the "Labor Hours". ** The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the parts needed to complete the repair. *** The amount identified in the "Net Item" column should represent the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the motor oil and filter needed to perform the required repairs. **** The amount identified in the "Net Item" column should represent the actual dollar amount reimbursed to the customer. |
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
March 2004Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1998 through 2001 model year Chevrolet Cavalier and Pontiac Sunfire vehicles, and 1998 model year Buick Skylark, Oldsmobile Achieva, and Pontiac Grand Am vehicles. If the engine fails to start and the driver holds the key in the "start" position for an extended period, high current flows through the ignition switch, and sometimes produces enough heat to melt internal switch parts. If the switch is damaged, a fire could occur in the steering column, even with the engine off and the key removed. The fire could spread to the interior of the car, which could injure occupants of the car or cause damage to adjoining structures.
The purpose of this letter is to explain this product safety recall, what GM is doing to correct it, and what you can do immediately to reduce the potential for a fire and its consequences. Customers who have experienced this problem usually report that they recently had problems starting their cars. While most of the fires occurred within minutes of an unsuccessful attempt to start the car, others occurred after the car had been unattended for a longer time. If you are experiencing problems starting your car, have it repaired promptly and do not leave the car in a building.
Please know that we understand the concern this may cause and the need to correct it as quickly as we can. Until we are able to install a relay kit in your car that will prevent high current from flowing through the ignition switch, there are two very important precautions you can take to reduce the potential for a fire:
• | Do not hold the key in the "start" position if the starter does not immediately begin cranking the engine. A low battery charge and other starting system problems can create a situation where the driver turns the key to the "start" position and nothing happens other than a clicking sound. If that happens, turn the key back to "off" immediately. Holding the key in "start" longer will not help to start the car, but can cause damage to the ignition switch that can eventually lead to a fire. |
• | If you encounter difficulty starting your car, have it repaired promptly to minimize the potential for damage to the ignition switch. The ignition switch in your vehicle may become damaged and the damage could lead to a fire if you:. |
- | have a failing battery and do not replace it promptly and |
- | experience "click" with no start three or more times and |
- | jump-start the car three or more times |
What GM Is Doing: Your GM dealer will (1) install a relay kit that will prevent high current from flowing through the ignition switch and (2) check that your car will start with a properly charged battery and, if necessary, replace the ignition switch. These services will be performed for you at no charge . Battery replacement and other normal maintenance, however, are not covered by this recall.
Contacting Your Dealer: To limit any possible inconvenience, we recommend that you contact your GM dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your schedule appointment date. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the listed number below:
Division | Number | Text Telephones (TTY) |
---|---|---|
Buick | 1-866-608-8080 | 1-800-832-8425 |
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
Pontiac | 1-800-620-7668 | 1-800-833-7668 |
Oldsmobile | 1-800-630-6537 | 1-800-833-6537 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - EspaƱol | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
If, after contacting the appropriate Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 or call 1-888-327-4236.
How Long Will The Repair Take? This service correction will take approximately 1 to 1-1/2 hours. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
Customer Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the recall condition.
Customer Reply Card: The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.
Recall Information Online: More information about this recall (including answers to frequently asked questions) is available online at the Owner Center at My GMLink. This free online service offers vehicle and ownership-related information and tools tailored to your specific vehicle. To join, visit www.mygmlink.com and enter your car's Vehicle Identification Number (VIN), shown on the attached card, to get the most personalized information for your vehicle.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors Corporation
Enclosure