We are committed to assuring your satisfaction with your new Cadillac.

Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Your Cadillac dealer is best equipped to provide all your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If your problem has not been resolved to your satisfaction, follow the "Customer Satisfaction Procedure" as outlined under Owner Assistance .

We thank you for choosing a Cadillac.

See the "Customer Satisfaction Procedure" under Owner Assistance for information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized GM dealer for warranty repairs. However, certain warranty repairs require special tools or training that only a dealer selling your brand may have. Therefore, not all dealers are able to perform every repair. If a particular dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Cadillac dealer in the United States or Canada for warranty service.

We are committed to assuring your satisfaction with your new Cadillac.

Your Cadillac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

You should be aware that not all Cadillac dealers are equipped to service all Cadillac vehicles. If you are traveling or unable to return to your selling Cadillac dealer for any reason, call 1-888-446-2000 for the name and location of the nearest Cadillac service location.

Considering the investment you have made in your new Cadillac, we know you will want to operate and maintain it properly. We urge you, therefore, to follow the maintenance instructions contained in your Owner's Manual.

If you have any questions on how to keep your Cadillac in good working condition, see your Cadillac dealer, the place many Cadillac customers choose to have their maintenance work done. You can rely on your Cadillac dealer to use proper parts and repair practices.

General Motors of Canada Limited recommends that you retain receipts covering performance of regular vehicle maintenance. Repairs required due to damage resulting from lack of maintenance are not covered under your warranty. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

We suggest you keep these receipts in the glove box literature portfolio. Also a "Maintenance Record" form is provided in the Owner's Manual (Maintenance Schedule section) for your convenience in recording services performed.

Should you ever encounter a problem during or after the warranty periods that is not resolved, talk to a member of dealer management. Under certain circumstances, GM and/or Cadillac dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the problem persists, follow the procedures outlined in Owner Assistance .

Refer to General Motors of Canada Limited Participation in the Mediation/Arbitration Program , for information on the voluntary, binding Mediation/Arbitration Program in which GM participates.

Many owners seek to enhance their vehicle ownership after the expiration of the standard Cadillac Base Warranty Coverage by purchasing an optional service contract. General Motors offers its own GM Protection Plan (GMPP), a service contract which provides mechanical repair protection, a rental/alternate transportation allowance, and the availability of GM Roadside Assistance or a towing and road service allowance. The GM Protection Plan is available in different levels of coverage, each offering a variety of time/kilometre options to suit your driving needs.

The GM Protection Plan is the only optional service contract backed by the worldwide resources of General Motors. It can be the most valuable option you choose for your vehicle. See your Cadillac dealer for prices, vehicle eligibility guidelines and more details.

General Motors encourages all owners to report, at their earliest convenience, a change in name or address by calling our Canadian Cadillac Customer Communication Centre toll free at 1-888-446-2000. If you are a subsequent owner, please be sure to advise us by calling the number above. You may also visit the Cadillac dealer of your choice to report a change in vehicle ownership. The current owner name and address is essential for General Motors to provide timely notification to owners of important information related to their vehicles.

We thank you for choosing a Cadillac.

General Motors of Canada Limited