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EI08147 - Seat Inoperative or Intermittent (Engineering Information)

Subject:EI08147 -- Seat Inoperative or Intermittent (Engineering Information)

Models:2008 Cadillac CTS

Attention: Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. Otherwise, disregard the bulletin and proceed with diagnostics found in the published service information. THIS IS NOT A RECALL. Refer to Corporate Bulletin Number 04-00-89-053B for more details on the use of Engineering Information bulletins.


Condition

Some customers may comment that the driver or passenger seat may be inoperative or the operation may be intermittent. This condition may affect the fore/aft, up/down and/or recline positions.

Cause

GM Engineering is attempting to determine the cause of this condition. Engineering would like to receive diagnostic information from the technician prior to any repairs being made.

Correction

Document the following information on the repair order:

  1. Does the vehicle currently exhibit the condition? Proceed with this bulletin only if the vehicle currently exhibits the customer's concern.
  2. Document which seat is inoperative and which seat functions are inoperative (i.e. fore/aft, up/down, recline, all).
  3. Is the vehicle equipped with RPO A45 -- Memory Seats?
  4. Complete the appropriate diagnostic steps:
  5. With A45 -- Memory Seats:

    4.1. With the ignition ON, observe the scan tool Memory Seat Module (MSM) seat switch parameters while pressing the appropriate seat switch. If the reading does not change between the specified values, proceed with Step 4.2 (Seat Adjuster Switch Circuit Test). If the reading changes value, refer to the Step 4.3 (Seat Adjuster Motor Circuit Test).
    4.2. Seat Adjuster Switch Circuit Test:
             4.2.1. With the ignition OFF, disconnect the harness connector at the seat adjuster switch.
             4.2.2. With the ignition ON, verify that a test lamp illuminates between the B+ circuit terminal E and ground. If the test lamp does not illuminate, test the B+ circuit for a short to ground or an open/high resistance.
    4.3. Seat Adjuster Motor Test:
             4.3.1. With the ignition ON, command the appropriate seat motor in the up/down or forward/rearward directions with a scan tool. The test lamp should turn ON when commanding the Up and Down or Forward and Rearward states. If the test lamp remains OFF during either of the commands, test the control circuits for an open/high resistance.
             4.3.2. With the ignition OFF, disconnect the X3 harness connector at the MSM.
             4.3.3. With the ignition ON, verify that a test lamp illuminates between the B+ circuit terminal 5 and ground. If the test lamp does not illuminate, test the B+ circuit for a short to ground or an open/high resistance.
             4.3.4. With the Ignition OFF, connect the X3 harness connector at the memory seat module and disconnect the X1 harness connector at the appropriate seat adjuster motor.
             4.3.5. Connect a test lamp between control circuit terminal 1 and control circuit terminal 5.
             4.3.6. Disconnect and reconnect each connector. Verify seat operation after each connector disconnect/reconnect. Note on the repair order if any loose/poor connections were found and if so, which connector.
    4.4. Has the customer's concern been corrected? Proceed to Step 5.

    Without A45 -- Memory Seats:

    4.1. With the ignition OFF, disconnect the harness connector at the seat adjuster switch.
    4.2. Test for less than 5 ohms between the ground circuit terminal B and ground. If greater than the specified range, test the ground circuit for an open/high resistance.
    4.3. With the ignition ON, verify that a test lamp illuminates between the B+ circuit terminal E and ground. If the test lamp does not illuminate, test the B+ circuit for a short to ground or an open/high resistance.
    4.4. Connect a test lamp between control circuit terminal 1 and control circuit terminal 5.
    4.5. Verify that the test lamp illuminates while pressing the appropriate seat switch in both directions. If the test lamp does not illuminate for both directions, test the control circuits for a short to ground or an open/high resistance.
    4.6. Disconnect and reconnect each connector. Verify seat operation after each connector disconnect/reconnect. Note on the repair order if any loose/poor connections were found and if so, which connector.
    4.7. Has the customer's concern been corrected? Proceed to Step 5.
  6. Contact the engineer listed below with the diagnostic information.

Engineer

Contact #

Kevin Veik

517-304-3612

If the engineer is unavailable, leave a message with the following information:

   • 

Technician Name

   • 

Dealer Name and Phone Number

   • 

VIN and Repair Order Number

If the engineer does not return the call within two hours, proceed with diagnosis and repair according to information found in SI.

Warranty Information

For vehicles repaired under warranty, use:

Labor Operation

Description

Labor Time

N9589*

Engineering Information -- Power Seat Inop.

0.9 hr

*This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide.