CAMPAIGN: DRIVE SIDE HEADLAMP AIM PAD NUMBER INCORRECT

SUBJECT: DRIVER SIDE HEADLAMP AIM PAD NUMBER INCORRECT

MODELS AFFECTED: CERTAIN 1995 LESABRE AND PARK AVENUE/ ULTRA

The National Traffic and Motor Vehicle Safety Act, as amended , provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to customers, the customers are being instructed to contact the Buick Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors decided that certain 1995 LeSabre and Park Avenue/Ultra model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices and Associated Equipment." These vehicles may have been assembled with a driver side (left) headlamp lens which have an incorrect aim pad number on the lens. If these headlamps are reaimed using a mechanical aiming device that utilizes the aiming pad numbers, the resultant aim would be out of the specified range.

To correct this condition and in order to comply with FMVSS 108, customers/dealers will inspect the outboard lower aim pad number. Dealers will replace the driver side headlamp on vehicles with the incorrect outboard lower pad number.

VEHICLES INVOLVED

Involved are certain 1995 Buick LeSabre and Park Avenue/Ultras built within the following VIN breakpoints:

YEAR MODEL PLANT PLANT FROM THROUGH CODE -------------------------------------------------------------------------- 1995 LeSabre Buick City H SH500445 SH514829 1995 Park Buick City H SH643507 SH646171 Avenue/Ultra

NOTICE: ONLY CERTAIN VEHICLES WITHIN THESE VIN RANGES ARE AFFECTED. PLEASE CHECK YOUR DEALER CAMPAIGN LISTING OR THE VEHICLE INFORMATION SERVICE SYSTEM (VISS) FOR CAMPAIGN INVOLVEMENT OF SUSPECT VEHICLES.

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, customer name and address data, and are furnished to involved dealers with the campaign bulletin. Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign.

These listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "CIO" order with no special instruction code, but on an advise code (2). All Goodwrench Parts System test dealers should order on a "V.I.P." order.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE ----------------------------------------------------------------------- 16523429 Left (Driver Side) 1 as required Headlamp Assembly

IMPORTANT: Only 179 lamps (1.4% of the campaign population) were incorrectly marked and will require replacement. Please order parts accordingly.

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by Buick Motor Division (see copy of customer letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers of vehicles recently sold from your vehicle inventory with no customer information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. Campaign follow- up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under section 108 of the National and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.

SERVICE PROCEDURE

INSPECTION

To determine if left (driver side) headlamp needs replacing:

1. Look at front of left lens. There are three (3) aiming pads (raised nubs) on the lens.

Look at the lower outboard pad, imprinted above the pad is a number (see figure).

o If the number is 11, the headlamp does not need replacing. Proceed to step 8 of Replacement.

o If the number is 8 or any number other than 11, the headlamp must be replaced. Proceed to step 1 of Replacement.

REPLACEMENT

1. Open hood.

2. Remove spinner nuts (2) and plastic spacer washer from left (driver side) headlamp assembly.

3. Remove bulb connectors (2) and park/turn sockets (2).

4. Remove headlamp assembly and render unusable (lens must not be reused).

5. Reverse steps 2 and 3 to install new headlamp assembly.

6. Check operation of headlamp and park/turn signal.

7. Aim headlamps.

8. Install GM Campaign Identification Label and close hood.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the customer. When using the new campaign identification label, be sure to install the clear protective covering. Additional "Campaign Identification Labels" can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday through Friday 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S - 1015 when ordering.

Apply "Campaign Identification Label" on a clean dry surface.

WARRANTY INFORMATION

REPAIR PARTS FAILED PARTS FAILURE LABOR LABOR PERFORMED COUNT PART NO. ALLOW CODE OP. HRS. --------------------------------------------------------------- Inspect left -- -- -- 96 V9690 0.2* headlamp assembly Inspect and 1 16523429 ** 96 V9691 0.3* replace left headlamp assembly

* ADD: For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO dealer net price plus 40% of all parts required for the repair.

Dear Buick Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

NON-COMPLIANCE RECALL FOR:

General Motors decided that certain 1995 LeSabre and Park Avenue/Ultra model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices and Associated Equipment. These vehicles may have been assembled with a driver side (left) headlamp lens which have an incorrect aim pad number on the lens. If these headlamps are reaimed using mechanical aiming devices that utilizes the aiming pad numbers, the resultant aim would be out of the specified range.

ACTION:

------ To correct this condition and in order to comply with FMVSS 108, customers/dealers will inspect the outboard lower aim pad number. Dealers will replace the driver side headlamp on vehicles with the incorrect outboard lower pad number. This service will be performed for you at no charge.

INSPECTION:

---------- You may inspect the driver side headlamp yourself or ask your Buick dealer to inspect it for you. If you want to inspect the headlamp yourself and possibly save a trip to your dealer, please follow the steps outlined below.

1. Look at the driver side headlamp lens. There are three (3) aiming pads (raised glass nubs) on the lens. Look at the lower outboard pad, imprinted above the pad is a number (see figure).

o If the number is 11, the headlamp does not need replacing.

o If any other number is present, please make an appointment with your dealer to have the headlamp replaced.

2. If your headlamp does not need replacing, be sure to fill out the postage paid reply card enclosed with this letter and check "service was done as requested on"; date the card, sign card, and return it to Buick Motor Division. This will allow us to remove your vehicle from further campaign follow-up communications.

HOW LONG WILL REPAIR TAKE?

If you take your vehicle to your Buick dealer for inspection/replacement, labor time necessary to perform this service correction is approximately twenty (20) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

CONTACTING YOUR BUICK DEALER:

Please contact your Buick dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer and parts are available.

Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within (5) days, we recommend you contact the Buick Customer Assistance Center by calling 1-800-521-7300.

After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

CUSTOMER REPLY CARD:

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have inspected the vehicle yourself and replacement of headlamp is not required or sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Buick Motor Division GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.