CAMPAIGN: REAL LIFT GATE WINDOW AIR DEFLECTOR NOT INST.

SUBJECT: REAR LIFT GATE WINDOW AIR DEFLECTOR NOT INSTALLED (LESS RPO C25, REAR WINDOW WIPER WASHER)

U.S.Campaign Number Cross Reference: 96-C-16

Models: 1996, Buick Century Station Wagon

TO: ALL GENERAL MOTORS DEALERS

General Motors of Canada Limited has determined that CERTAIN 1996 Buick Century Station Wagon model vehicles were assembled without the rear lift gate window air deflector. The rear lift gate window air deflector is identified on the window price list as standard equipment.

To correct this condition, dealers are to inspect and, if required, install a new standard equipment rear lift gate window air deflector. All new vehicles in dealer inventory are to have a rear lift gate window air deflector installed before delivery to a customer.

VEHICLES INVOLVED:

Involved are following three (3) 1996 Buick Century Station Wagon models:

VIN

lG4AG83M6T6412157 lG4AG83M5T6415745 lG4AG83M9T6407194

NOTE: PLEASE CHECK DCS SCREEN 45 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

All affected vehicles have been identified by the VIN listing provided to involved dealers with this bulletin. Any dealer not receiving a listing was not shipped any of the affected vehicles.

DEALER CAMPAIGN RESPONSIBILITY:

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this Campaign Bulletin before owners take possession of these vehicles.

Dealers are to perform this campaign on all involved vehicles at no charge to owners, regardless of kilometres traveled, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

CAMPAIGN PROCEDURE:

Refer to Section 4 of the Service Policies and Procedures Manual for the detailed procedure on handling Product Campaigns. Dealers are requested to complete the campaign on all transfers as soon as possible.

OWNER NOTIFICATION

All owners of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of owner letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.

PARTS INFORMATION:

Parts required to complete this campaign should be ordered through regular channels, as follows:

Part Number Description Quantity/Vehicle ----------- ----------- ----------------

20446061 Deflector 1 20509468 Hinge Assembly - Right-Hand 1 20509469 Hinge Assembly - Left-Hand 1 20424904 Bolt/Screw 2

NOTICE: It will be necessary to paint the deflector to match the vehicle exterior paint.

PARTS AND LABOUR CLAIM INFORMATION

Credit for the campaign work performed will be paid upon receipt of a properly completed campaign claim card or DCS transmission in accordance with the following:

Repair Code Description Time Allowance ----------- ----------- -------------- 1A Inspect Deflector Already Installed or Prior Refund 0.3 2A Install Air Deflector 1.2

Time allowance includes 0.1 hour for dealer administrative detail associated with this campaign. Parts credit will be based on dealer net plus 40% to cover parts handling.

An amount of $23.08 is included in Repair Code 2A for the material allowance "GE" for paint required to correctly color the rear lift gate window air deflector.

SERVICE PROCEDURE:

INSPECTION

1. a. Inspect vehicle to determine if rear lift gate window air deflector is currently present. If present, proceed to Step 12.

b. Inspect dealer records to determine if dealer has previously refunded cost for rear lift gate window air deflector. If previous refund occurred, proceed to Step 12.

c. If neither of above conditions are met, proceed to Installation on all new vehicles in dealer stock and on those vehicles where customer chooses installation.

INSTALLATION

FOR ALL INVOLVED VEHICLES IN CUSTOMERS' POSSESSION

Proceed with the service procedure which follows if the customer chooses to have the rear lift gate window air deflector installed.

2. Paint deflector (utilizing normal clearcoat/colourcoat procedures) to match vehicle exterior colour.

3. Disconnect pivot glass gas supports and wiring.

4. Open pivot glass, premark hinge location on glass, and remove screws holding glass to hinges, with an assistant supporting the glass. Hinge-to-glass insulators WILL BE reused, old hinges will not be reused.

5. Remove lift gate upper trim panel.

6. Remove pivot glass hinges.

7. Tape air deflector to new hinges prior to glass installation.

8. Install NEW pivot glass/air deflector hinges and torque hinge-to-body nuts to 9 N.m (80 lb. in.).

9. Install upper trim panel.

10. Install lift gate glass and torque hinge-to-glass bolts to 9 N.m (80 lb. in.).

11. Install pivot glass gas supports and wiring.

12. Install Campaign Identification Label.

INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL

Clean surface of radiator upper mounting panel and apply a Campaign Identification Label. Make sure the correct campaign number is inserted on the label. This will indicate that the campaign has been completed.

January 1996

Dear General Motors Customer.

General Motors of Canada Limited has determined that CERTAIN 1996 Buick Century Station Wagon model vehicles were assembled without the rear lift gate window air deflector. The rear lift gate window air deflector is identified on the window price list as standard equipment.

To correct this condition, your dealer will install a rear lift gate window air deflector at no charge to you.

Please contact your GM dealer as soon as possible to arrange a service date. You may ask your dealer if you wish to know how much time will be needed to schedule and process your vehicle. If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.