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Makes 🢒 Buick 🢒 1996 🢒 Century 🢒 Bulletins 🢒 CAMPAIGN: REAL LIFT GATE WINDOW AIR DEFLECTOR NOT INST.

CAMPAIGN: REAL LIFT GATE WINDOW AIR DEFLECTOR NOT INST.

SUBJECT: CUSTOMER SATISFACTION CAMPAIGN REAR LIFT GATE WINDOW AIR DEFLECTOR NOT INSTALLED

MODELS AFFECTED: CERTAIN 1996 BUICK CENTURY MODELS (LESS RPO C25, REAR WINDOW WIPER WASHER)

General Motors has determined that CERTAIN 1996 Buick Century Wagon model vehicles were assembled without the rear lift gate window air deflector. The rear lift gate window air deflector is identified on the window price list as standard equipment.

To correct this condition, dealers are to inspect and if required, install a new standard equipment rear lift gate window air deflector, or provide the customer a refund of $ 100 in place of receiving the rear lift gate window air deflector. All new vehicles in dealer inventory are to have a rear lift gate window air deflector installed before delivery to a customer.

VEHICLES INVOLVED

Involved are certain 1996 Buick Century wagon model vehicles built within the following VIN breakpoints:

YEAR MODEL PLANT PLANT FROM THROUGH CODE ------------------------------------------------------------------------- 1996 Century Oklahoma City "6" T6400066 T6417304 Wagon

NOTICE: VEHICLES WITHIN THIS RANGE WHICH OUR RECORDS INDICATE HAVE HAD THE REAR LIFT GATE WINDOW AIR DEFLECTOR INSTALLED OR WHERE REFUND HAS OCCURRED, HAVE BEEN DELETED FROM THE VEHICLES INVOLVED LISTINGS. PLEASE CHECK YOUR DEALER CAMPAIGN LISTING OR THE VEHICLE INFORMATION SERVICE SYSTEM (VISS) FOR CAMPAIGN INVOLVEMENT OF SUSPECT VEHICLE.

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, customer name and address, and are furnished to involved dealers with the campaign bulletin. Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign.

These listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but (in an advise code (2). All Goodwrench parts system test dealers should order on a "V.I.P." order.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE ----------- ----------- ---------------- 20446061 Deflector 1 20509468 Hinge Asm., Right Hand 1 20509469 Hinge Asm., Left Hand 1 20424904 Bolt/Screw 2

NOTICE: IT WILL BE NECESSARY TO PAINT THE DEFLECTOR TO MATCH THE VEHICLE EXTERIOR PAINT.

IMPORTANT: PARTS ARE LIMITED TO THE QUANTITY OF VEHICLES INVOLVED. DO NOT ORDER PARTS UNLESS THE VEHICLE IS IN DEALER INVENTORY OR THE CUSTOMER REQUESTS INSTALLATION INSTEAD OF REFUND.

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by Buick Motor Division (see copy of customer letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers of vehicles recently sold from your vehicle inventory with no customer information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. Campaign follow- up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

---------- 1. a. Inspect vehicle to determine if rear lift gate window air deflector is currently present.

If present, proceed to step 12.

b. Inspect dealer records to determine if dealer has previously refunded cost for rear lift gate window air deflector. If previous refund occurred, proceed to step 12.

c. If neither of above conditions are met, proceed to Installation on all new vehicles in dealer stock and on those vehicles where customer chooses installation. Proceed to Refund on those vehicles when the customer chooses $ 100 refund.

INSTALLATION

FOR ALL INVOLVED VEHICLES IN CUSTOMER'S POSSESSION

Have customer sign and date the "Option Selection Form" (included with the customer notification letter) indicating which option the customer is choosing (refund or installation) . Proceed with the service procedure which follows if the customer chooses to have the rear lift gate window air deflector installed.

IMPORTANT: INSTALLATION IS REQUIRED ON ALL INVOLVED VEHICLES IN DEALER INVENTORY BEFORE DELIVERY TO A CUSTOMER.

2. Paint deflector (utilizing normal clearcoat/colorcoat procedures) to match vehicle exterior color.

3. Disconnect pivot glass gas supports and wiring.

4. Open pivot glass, premark hinge location on glass, and remove screws holding glass to hinges, with an assistant supporting the glass. Hinge-to-glass insulators will be reused, old hinges will not be reused.

5. Remove liftgate upper trim panel.

6. Remove pivot glass hinges .

7. Tape air deflector to new hinges prior to glass installation.

8. Install NEW pivot glass/air deflector hinges and torque hinge-to-body nuts to 9 N.m (80 lb.in.).

9. Install upper trim panel.

10 Install liftgate glass and torque hinge-to-glass bolts to 9 N.m (80 lb. in.).

11. Install pivot glass gas supports and wiring.

12. Install Campaign Identification Label.

REFUND

FOR ALL INVOLVED VEHICLES IN CUSTOMER'S POSSESSION

Have customer sign and date the "Option Selection Form" (included with the customer notification letter) indicating which option the customer is choosing (refund or installation). If the customer chooses to receive the $100 refund, install a Campaign Identification Label and proceed to the "Claim Information" section.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the customer. When using the new campaign identification label, be sure to install the clear protective covering. Additional "Campaign Identification Labels" can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday through Friday 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply "Campaign Identification Label" on a clean dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim using the one proper operation with information indicated below:

Repair Part Failed Part Parts CC-FC Labor Labor Net Amount Performed Count No. Allow Op. Hrs. ----------------------------------------------------------------------------- Inspect deflector already -- -- -- MA-96 V9860 0.2* -- installed or prior refund Refund $ 100 for Cost of -- -- MA-96 V9861 0.2* $100 Defector Install *** Deflector 5 20446061 ** MA-96 V9862 1.1* $#.##

*ADD: For Campaign Administrative Allowance, add 0. 1 hours to the "Labor Hours".

**The "Parts Allowance" should be the sum total of the current GMSPO dealer net price plus 40% of all parts required for the repair.

***The $#.## identified in the "Net Amount" column should represent the material allowance "GE" for paint required to correctly color the rear lift gate window air deflector.

Dear 1996 Buick Century Wagon Customer:

We, at Buick Motor Division, are committed to improving the Buick customer experience. We have discovered a condition on your vehicle and are writing to you today with our action to resolve this condition.

CUSTOMER SATISFACTION RECALL FOR:

General Motors has determined that certain 1996 Buick Century Wagon model vehicles were assembled without the rear lift gate window air deflector. The rear lift gate window air deflector is identified on the window price list as standard equipment.

ACTION:

------ To correct this condition, Buick Motor Division is offering you the choice of the following:

A. Installation of a rear lift gate window air deflector by your Buick dealer at no charge to you.

B. Receive a refund of $100 from your Buick dealer in place of receiving the rear lift gate window air deflector.

CONTACTING YOUR BUICK DEALER:

Please contact your Buick dealer as soon as possible to arrange a service date to have the deflector installed or to receive a refund. If you are having the deflector installed, please advise your dealer of this choice when scheduling a service date. This will allow the dealer time to obtain the required parts. Also, complete and sign the Option Selector Form included with this letter and present it to your dealer as notification of your choice. Instructions for making this correction have been sent to your dealer. You may ask your dealer if you wish to know how much time will be needed to schedule and process your vehicle.

CUSTOMER REPLY CARD:

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Buick Motor Division GENERAL MOTORS CORPORATION

OPTION SELECTION FORM

As the owner of a 1996 Buick Century Wagon involved in Campaign 96-C-16, I select:

___________ Option A - New Rear Lift Gate Window Air Deflector Installed

___________ Option B - $100.00 Refund

Vehicle Identification Number ____________________________________________

__________________________________ ____________ Owner Signature Date

NOTICE TO DEALERS: CROSS REFERENCE THIS DOCUMENT TO THE REPAIR ORDER AND RETAIN THIS DOCUMENT AS COVERED IN ARTICLE 1.6 OF THE GM SERVICE POLICIES AND PROCEDURES MANUAL.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.